Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

Job Description:

• Coordinate the customer service activities to meet goals, quality and Customer's needs & objectives while setting and/or prioritizing tactical issues, and evaluations based on Customer demands/trends/needs; First point of contact for Stryker indirect business distributors.

• Support and execute the logistics in accordance with customer requirements, Business rules, CS objectives, RA/QA and Trade Compliance.

• Communicate effectively with team members to gather necessary information for updating price lists in ERP system;

• Update prices in ERP system and keep records of changes and approvals related to price updates;

• Build and develop standardized reports for summarizing order status and inventory level;

• Prepare and complete monthly reports as per CS KPI

• Keep records of instrument sets sent in consignment to different customers;

• Conduct annual inventory checks for instruments set sent in consignment;

• Interact with Supply Chain and Warehouse for inventory-related issues.

• Support tactical issues with forwarders, distribution coordinators and customers.

• Archive documents and approvals in One Note according to the procedure

• Support/lead the investigation and implementation of new reports to support the needs of the business.

• Drive continuous improvement in the development, modification and adjustment of procedures & processes within Customer Service team, to assure cost reduction and business sustainability

• Follow all company compliance policies with special attention to code of conduct while dealing with indirect channels

Qualifications:

• High customer focus

• Effective communicator and goal oriented

• Ability to interact in a professional manner within an international environment, taking into consideration cultural differences

• Pro-active approach in determining market needs and translating these needs into CSD requirements

• Knowledge of international trade and export documentation

• Knowledge and experience in reporting applications/tools

• Collaborative

• Self-starter

Competencies:

• Bachelor's degree in a relevant field

• Excellent communication skills in both written and verbal English

• Self-starter who does not require close supervision to meet tight deadlines

• Strong analytical and problem-solving skills

• Comfortable with complexity, ambiguity, change and process improvement

• Ability to easily work and adapt to a multi-cultural environment

• Customer service orientation

• Demonstrated expertise with common software platforms required (i.e. Excel)

• Power BI experience preferred

About Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.