Job Title : Client Care Assistant (Veterinary Receptionist)

Salary: £21,858.20 per annum

Location: Palmerston Vet Group, Buckhurst Hill

Job Type: Full time, Permanent

Hours: 35 hours per week.

Shifts : A mixture of early and late shifts Monday to Friday. 1:5 Saturday shift 9-4pm

Palmerston Veterinary Group Buckhurst Hill are looking for a caring, organised, motivated individual to join their fantastic front of house team!

This role is fast-paced, high pressured but fun, with no working day the same. We pride ourselves on providing the best standard of care to both our long-standing and new clients, always ensuring we are personal, professional, and empathetic.

Our front-of-house team are the face and voice of our business therefore, this role is extremely valued within the team.

Roles and Responsibilities

• Liaising with clients and the clinical team to ensure effective customer service

• Completing various administrative duties for the clinical team and the business

• Promoting our fantastic Healthcare Plan

• Meeting and greeting clients with an effortless smile

• Booking appointments and diary management

• Managing telephone and email enquiries

• Taking payment for services and products

• Managing cash, stock and client accounts

• Opening and closing the practice.

Required Skills and Experience

• Previous Customer facing experience

• Excellent communication skills, both verbal and written

• Highly motivated to provide excellent service to clients and the practice

• Works well within a team

• Ability to work at a fast working pace under pressure along with lone working and managing own workload

• Professional approach to work

• Excellent administration, organisational and time management skills with excellent attention to detail

• Excellent IT skills – Microsoft (Outlook, Word and Excel).

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave

• Career progression opportunities

• Staff discount schemes

• Life Assurance

• Enhanced sickness pay

• Enhanced equal family leave

• E-car salary sacrifice scheme

• Employer contribution pension scheme

• Wellness program including:

• Employee assistance program

• Eyecare voucher scheme

• Free annual Flu jab

• Cycle to work scheme

• Recruitment referral reward scheme

About Us

Palmerston Veterinary Group was set up in 1968 in Buckhurst Hill. The Palmerston Veterinary Hospital was granted Veterinary Hospital status by the Royal College of Veterinary Surgeons the following year - one of the first in the UK to earn this privilege.

In February 2002, we opened the Walthamstow Veterinary surgery, seven years later launching the Hornchurch branch. We are delighted to have expanded our offering by welcoming our Woodford Green surgery to the family, in 2022.

We are dedicated veterinary professionals with the proven track record. Our team of veterinary surgeons, nurses and administrative staff are of the highest calibre.

To apply, please complete the quick application form below. Alternatively, for more information, please contact Katie Knight on katie .knight@linnaeusgroup.co.uk