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Citigroup IT Customer Service Analyst - Spanish Speaking in Budapest, Hungary

The Global Identity and Access Management (GIAM) is a global organization within Citi with 900+ employees located across the globe; GIAM Budapest has 300+ colleagues locally. GIAM manages entitlement and provisioning of access for internal Citi employees / contractors and increasingly for external Citi clients who are using Citi applications. GIAM works in partnership with other Citi departments to build appropriate security architecture in new applications and supports large business-driven technology projects related to information security issues.

Key Responsibilities:

  • Create, modify, and delete user profiles in various systems

  • Reset passwords; enable IDs based on incoming client requests

  • Provide customer service via phone, e-mail and various ticket management systems

  • Ensure corporate information security policies are followed

  • Utilize key information security administration tools

  • Participate on compliance conference calls and team meetings

  • Implements already established security procedures within the framework of specific system assignments, focusing on the full scope of GIAM Service Catalog requirements for simple thru complex, multi-tiered applications

  • Identifies potential compliance issues and raise to management attention

  • Understands and meets deadlines for system inputs

Ideal Background:

  • Minimum High School Degree, Bachelor's degree is an advantage

  • Experience in an IT support or customer service role for non-degree (Bachelor or higher degree) holder is preferred

  • Good command of English and Spanish language (both verbal and written)

  • Strong communications skills

  • Being able to learn to use numerous different systems on a basic level

  • Customer service orientation

  • Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity.

  • Flexibility to work in various shifts

  • Hungarian knowledge is advantage

Benefits :

  • Competitive compensation package with various benefits:

  • Private Medical Care Program and onsite medical rooms in our buildings

  • Pension Plan Contribution to Voluntary Pension Fund

  • Group Life Insurance

  • Flexible work arrangements in an organization that acknowledges life - work balance

  • Inclusive and friendly corporate culture where diversity and equality is widely recognized

  • A socially active team and communities with diverse networking opportunities

  • Career progression opportunities across geographies and business line.

Apply to join the world’s most global bank and discover the true extent of your capabilities!


Job Family Group:

Technology


Job Family:

Infrastructure


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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