Position:

Order Management Associate

Job Description:

We are a Fortune 104 company with 2022 sales of $37.12 billion. Our global team includes 22,000+ employees in over 220 sales locations and 43 distribution and value-added centers. We help the world's best technology companies think "Five Years Out," working together to innovate the next big thing after the next big thing.

Responsibilities:

• Monitor order status and resolve obstacles that prevent customers from receiving orders on time

• Communicate order issues to customers, offer them possible solutions and execute their decision/change requests

• Troubleshoot order/system issues, and assist to identify and correct their root cause

• Cooperate with our warehouses and suppliers to ensure on-time delivery and provide them information essential to shipping

• Handle payment issues with credit card, Paypal, wire and work with Finance to initiate credit line setup

• Liaise between Trade Compliance and customers to complete required documents

• Support our internal / international teams with order status requests

• Identify process improvement opportunities and work with internal and external stakeholders to implement improvements

Required skills:

• Bachelor's degree or equivalent experience

• 1-2 years order management / operations experience, ideally within the electronics industry

• Negotiation-level English language skills both orally and in writing is a must

• Good customer service skills, willing, helpful attitude

• Detail oriented with good analytical skills

• Ability to communicate at all levels and work in a team environment

• Ability to work independently on multiple tasks, with prioritization and escalation skills

• Flexibility and ability to adjust in a fast-moving and international environment

Good to have:

• Experience with ERP systems, preferably Oracle & Microsoft Dynamics NAV

• Knowledge of Salesforce, particularly its use for case management

What we offer:

• Competitive salary package

• Hybrid work with 2 remote days

• Well-planned work schedules, free weekends and holidays

• Secure corporate background

• Opportunity for professional and personal development in a complex system

Arrow is an equal opportunity employer and is committed to creating a diverse working environment by providing equal employment opportunity for all qualified persons.

Location:

HU-Budapest, Hungary (Váci út)

Time Type:

Full time

Job Category:

Business Support

Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.