Job Description

About Thermo Fisher Scientific:

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of more than $25 billion and 130,000+ employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity. Through our premier brands - Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services - we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services.

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Position Summary

Based at the new Shared Service Center in Budapest, the Customer Service team is supporting our clients throughout the lifecycle including the administrative, quotation and order fulfillment phases. Customer Service Reps provide outstanding customer service, promptly and accurately when responding to internal and external customer requests.

What will you do?

• Handles inquiries via email and phone from customers and/or internal parties.

• Performs order management activities: order entry, price checking, order clearing aligned with company’s policies, prepare vital shipping documentation, etc.

• Provides assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements.

• Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines

• Assesses individual customer requirements and direct activities to appropriate departments

• Deals with customer complaints efficiently and expertly as per the service level agreement

• Fosters an environment which promotes the company’s goals, encourages continuous improvement, and builds customer relationships.

• May be required to perform other related duties as required and/or assigned

How will you get there?

• Proficient Microsoft Office user

• Strong written and verbal communication skills

• Have the ability to identify and solve problems and to multi-task under deadlines

• Possess self-motivation, passion, a positive attitude and perform as a teammate

• Display attention to detail and accuracy in the workplace

• Good organizational skills and the ability to prioritize effectively

• Demonstrate judgment, tact, and diplomacy in dealing with internal and external customers

• Work on own initiative on daily routine tasks as well as solving system issues

• Fluency in English is required, any additional European language is a plus

Experience:

• Relevant customer service experience required, preferably in a call centre/office environment

• Experience with Oracle or SAP preferred but not essential

Education:

• Requires a high school graduate or a Government Body award. A Bachelor’s Degree is preferred but not essential, candidates with relevant experience and knowledge will also be considered.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.