Job Information
INSTRUCTURE Salesforce Administrator in Budapest, Hungary
Salesforce Administrator
Budapest
G&A – Enterprise Systems /
Full-time /
Hybrid
At Instructure, our vision is to help people learn, develop, and engage from their first day at school to their last day of work. Our goal is simple: create more effective ways for everyone everywhere to access education, make discoveries, share knowledge, be inspired, and do big things. We accomplish all this by giving smart, creative, passionate people opportunities to create awesome. So here’s your opportunity...
Instructure is seeking a CRM (Salesforce) Systems Analyst to join our Information Systems and Technology team. This person will provide support for the CRM applications (primarily focused on Salesforce) across Sales, Marketing, and Customer Success. In this position, the CRM Systems Analyst will work to triage requests from users and work with the rest of the CRM team to deliver solutions that help solve business problems. The CRM Systems Analyst must have the ability to assess business and system process impacts and be committed to delivering efficient technology-based solutions.
What you will be doing
Understand all of the CRM applications supporting the users, their capabilities and limitations
Work closely with business users to understand their business needs for information and opportunities to improve their processes by using CRM applications
Design and develop CRM-based solutions to meet business requirements
Identify and prioritize requests, create specifications, and manage modifications
Assist the business users in developing business cases, including costs, benefits (ROI), and risks analysis
Ensure that proper Change Management and SOX principles are followed in managing the CRM applications
Update process documentation as business requirements change
Work directly with users one-on-one to train them on proper system functionality
Provide ongoing support to users, assist in research, and follow up on user requests
Be an advocate for automation and integration as well as “best practice” solutions
Any other task as requested by management
What you will need to know/have
Experience with Salesforce.com or similar CRM platform is required
Must be fluent in English (written and verbal)
Experience with Gainsight Is a plus
Experience with FinancialForce PSA Is a plus
Combined experience as a CRM Systems Analyst, Consultant or Admin
Bachelor’s degree in Management Information Systems, Computer Science, or Business degree or equivalent experience
Deep experience with SaaS is highly desirable
Strong proficiency with a variety of technology platforms and tools
Detail-oriented and organization skills
Excellent professional verbal and written communication skills with the ability to communicate with personnel at all levels of an organization
Business-oriented, having a good understanding of basic business principles and SaaS business operations
Inquisitive, with a desire to learn and be a contributor to business solutions that achieve the company’s goal of customer satisfaction and operational excellence
Ability to perform thorough and accurate testing
Ability to adequately train end users
Ability to manage multiple projects, activities and tasks simultaneously
Knowledge of Architecture and Infrastructure principles, desirable
Get in on all the awesome of Instructure
A fun, friendly, and helpful company culture
Competitive compensation
Private Medicover healthcare + cafeteria plan/SZEP card
Employee stock purchase program
Wellness motivation through PandaFit
An extra week off for the whole company every year
Employee recognition program
Goal-setting, proactive reviews, and internal training
Employee assistance program
We’ve always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.
All Instructure employees are required to successfully pass a background check upon being hired.
EOE Veteran/Disability