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TEKsystems Jr Systems Administrator/ Desktop Support Technician in Burlington, North Carolina


Configures, Installs, monitors, and maintains I.T. users' desktop software and hardware; supports mobile workforce. Provides technical support, guidance and works with vendors to resolve issues. Responsible for documenting solutions to problems and developing end-user guidelines. May provide onsite training to users. Evaluates maintains, modifies (creates macros, templates), and documents desktop application packages. Participates in the testing and evaluation of new desktop packages and implements prototypes. Consults with and makes recommendations to I.T. users on the selection of hardware and software products to address business requirements

REQUIRED BEHAVIORAL COMMPETENCIES: Builds Strategic Working Relationships - Develops and uses collaborative relationships to facilitate the accomplishment of work goals. -Builds Trust - interacts with others in a way that gives them confidence in one's intentions and those of the organization] ' Decision Making - identifies and understands issue, problems and opportunities, compares data from different sources to draw conclusions. uses effective approaches for choosing a course of action or developing appropriate solutions takes action that is consistent with available facts. constraints and probable consequences ' Planning and Organizing - Establishing. courses of Selection to ensure that work is completed efficiently. initiates Action. Takes prompt action to accomplish objectives; takes action to achieve goals beyond what is required; Customer focus - Making customers and their needs a primary focus of one's actions. developing and sustaining productive customer relationships.

LANGUAGE SKILLS: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents Ability to respond to common inquiries or complaints from customers. regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors

MATHEMATICAL SKILLS: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY; Ability to define problems. collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.


Desktop Support

Top Skills Details:

Office 365, Active Directory, MacOS, Windows 95-10, Knowledge of M.S. Teams, OneDrive, SharePoint, MySQL, Crystal Reports, VMware workstation, Veeam, KACE Helpdesk, JD Edwards ERP.

Additional Skills & Qualifications:

Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and or training; or equivalent combination of education and experience.

Experience Level:

2+ years experience in similar environment

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.