Description

We are seeking an outgoing and experienced Medical Front Desk Specialist to join our client's team. The ideal candidate will have a proven track record of exceptional customer service, administrative proficiency, and a background in managing the front desk operations of a specialty clinic. This role is crucial in ensuring a smooth and efficient patient experience, from appointment scheduling to check-out.

Responsibilities:

• Greet patients and visitors with a welcoming and professional demeanor.

• Manage appointment scheduling, ensuring accuracy and efficiency.

• Coordinate patient check-ins and check-outs, verifying insurance information and collecting payments as needed.

• Answer phone calls promptly and assist patients with inquiries, appointments, and general information.

• Maintain electronic medical records (EMR) accurately and confidentially.

• Collaborate with clinical staff to facilitate patient flow and address any immediate concerns.

• Ensure waiting areas are clean, organized, and welcoming for patients.

• Handle patient inquiries and requests with empathy, professionalism, and efficiency.

• Verify and update patient demographics, insurance information, and medical history.

• Process billing and insurance claims, following up on any discrepancies or issues.

• Assist with administrative tasks such as filing, faxing, and managing correspondence.

  Requirements

• High school diploma or equivalent; certification in Medical Office Administration preferred.

• Minimum of 2 years of experience in a medical front desk role, preferably in a specialty clinic setting.

• Proficient in medical terminology, EMR systems, and insurance verification processes.

• Exceptional customer service skills with a friendly and approachable attitude.

• Strong organizational skills with the ability to multitask and prioritize effectively.

• Excellent communication skills, both verbal and written.

• Ability to work collaboratively in a team environment.

• Detail-oriented with a focus on accuracy and efficiency.

• Knowledge of HIPAA regulations and patient confidentiality guidelines.

• Comfortable working in a fast-paced and sometimes stressful environment.

• Flexibility to adapt to changing priorities and patient needs.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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