Description

Performs all aspects of POS (point of sale) transactions to include: cash, credit cards, meal tickets, and promos. May also support the retail food serving duties as needed.

Essential Job Functions

• POS Register Functions

• Can effectively perform and navigate the functions of the POS system

• Can trouble shoot issues and call for support as needed

• Assists with the training of new register associates

• Cash Handling Procedures

• Operates cash register according to procedures for cash handling

• Ensures customers are charged appropriately for food items

• Cash transactions are immediately put in till drawer

• Credit card transactions are processed through the payment gateway

• Notifies supervisor immediately of any difficulties or discrepancies at the register

• Keeps receipts of VOIDS with documentation and meal tickets for balance reconciliation

• Performs closing shift procedures including reconciliation of till drawer

• Customer service

• Performs excellent customer service skills with all customers

• Answers questions about café food items

• Handles service recovery immediately or involves supervisor as needed

• Receives and distributes all messages in a timely manner

• Other duties as assigned including: barista and serving duties

• Prepares and serves drinks and food according to food safety guidelines

• Practices good hygiene which includes hand washing and wearing hair restraints

• Uses gloves when serving and preparing food

• Properly labels and discards out of date items

• Stocks items with FIFO guidelines

• Performs routine cleaning assignments

• Properly operates all equipment including coffee machines

• Reports any equipment malfunctions or unsafe working conditions promptly to supervisor

Required Qualifications

• Must be 18 years of age.

• Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment.

• Basic math and keyboard proficiency.

• Ability to communicate with all members of the health care team

• Proficient in the use of Excel Spreadsheets.

• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.

Preferred Qualifications

• Equivalent knowledge.

• Serve Safe Certification.

License, Certification & Clearances

• Act 34-PA Criminal Record Check from the PA State Police system

Supervisory Responsibilities

• This position has no direct supervisory responsibilities, but does serve as a coach and mentor for other positions in the department.

Position Type/Expected Hours of Work

• Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).

• Travel may be expected locally between Independence Health locations.

LEAN

• Actively promotes a Lean work culture by performing team member duties to encourage consistent use of LEAN principles and processes, including continually seeking work process improvements. Recognizes the necessity of taking ownership of one’s own motivation, morale, performance and professional development. Strives for behavior consistent with being committed to Independence’s missions, vision and values.

AAP/EEO

• Independence Health is an Equal Opportunity Employer. It is the policy of Independence Health to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, marital status, non-job related disability, veteran status, or genetic information, or any other protected class. Independence Health will conform to the spirit as well as the letter of all applicable laws and regulations.

• Ability to perform the Essential Functions listed on the Physical Conditions and ability to perform the Essential Functions on the Working Condition chart below.

Work Environment

Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.

Essential – Absolute Necessity.

Marginal – Minimal Necessity.

Constantly – 5.5 to 8 hours or more or 200 reps/shift.

Frequently – 2.5 to 5.5 hours or more or 32-200 reps/shift.

Occasionally – 0.25 to 2.5 hours or 2-32 reps/shift.

Rarely – Less than 0.25 hours or less than 2 reps/shift.

Physical Condition

Essential

Marginal

Constantly

Frequently

Occasionally

Rarely

Never

Extreme Heat

X

x

Extreme Cold

X

x

Heights

x

Confined Spaces

x

Extreme Noise(>85dB)

x

Mechanical Hazards

X

x

Use of Vibrating Tools

X

x

Operates Vehicle (company)

x

Operates Heavy Equipment

x

Use of Lifting/Transfer Devices

X

x

Rotates All Shifts

X

x

8 Hours Shifts

X

x

10-12 Hours Shifts

x

On-Call

x

Overtime(+8/hrs/shift; 40/hr/wk)

X

x

Travel Between Sites

x

Direct Patient Care

x

Respirator Protective Equipment

x

Eye Protection

x

x

Head Protection (hard hat)

x

Hearing Protection

x

Hand Protection

X

x

Feet, Toe Protection

x

Body Protection

x

x

Latex Exposure

x

Solvent Exposure

x

Paint (direct use) Exposure

x

Dust (sanding) Exposure

x

Ethylene Oxide Exposure

x

Cytotoxic (Chemo) Exposure

x

Blood/Body Fluid Exposure

x

Chemicals (direct use) Exposure

x

x

Mist Exposure

x

Wax Stripper (direct use)

x

Non-Ionizing Radiation Exposure

x

Ionizing Radiation Exposure

x

Laser Exposure

x

Physical Demands

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.

Essential – Absolute Necessity.

Marginal – Minimal Necessity.

Constantly – 5.5 to 8 hours or more or 200 reps/shift.

Frequently – 2.5 to 5.5 hours or more or 32-200 reps/shift.

Occasionally – 0.25 to 2.5 hours or 2-32 reps/shift.

Rarely – Less than 0.25 hours or less than 2 reps/shift.

Physical Condition

Essential

Marginal

Constantly

Frequently

Occasionally

Rarely

Never

Bending (Stooping)

X

x

Sitting

x

x

Walking

X

x

Climbing Stairs

X

x

Climbing Stepstool

X

X

Climbing Ladders

x

Standing

X

x

Kneeling

X

x

Squatting (Crouching)

X

x

Twisting/Turning

X

x

Keyboard/Computer Operation

X

x

Gross Grasp

X

x

Fine Finger Manipulation

X

X

Hand/Arm Coordination

X

X

Pushing/Pulling(lbs. of force)

X

15#

Carry

X

30#

Transfer/Push/Pull Patients

x

Seeing Near w/Acuity

X

x

Feeling (Sensation)

X

x

Color Vision

x

Hearing Clearly

X

X

Pulling/Pushing Objects Overhead

X

x

Reaching Above Shoulder Level

X

x

Reaching Forward

X

x

Lifting Floor to Knuckle

X

10#

Lifting Seat Pan to Knuckle

X

10#

Lifting Knuckle to Shoulder

X

10#

Lifting Shoulder to Overhead

X

10#

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.