Manager, PACE Operations - CHA PACE

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Date Posted: 09/28/2024

Requisition Number: 8438

Location: CHA East Cambridge Care Center

Work Days: 8am - 4:30pm M-F, rotating on-call weeks

Category: Professional and Management

Department: CHA PACE

Job Type: Full time

Work Shift: Day

Hours/Week: 40.00

Union Name: Non Union

Department Description:

CHA PACE is a Program of All-Inclusive Care for the Elderly (PACE) at Cambridge Health Alliance (CHA). CHA PACE serves adults 55 years and older with chronic medical and/or mental health difficulties with the goals of achieving the highest level of community independence and preventing nursing home placement. CHA PACE's high functioning interdisciplinary team works to fully integrate and coordinate medical and behavioral health care, community resources, and in-home support services.

Specific Duties and Responsibilities:

The PACE Operations Manager serves as “Center Manager” and model of care expert at the PACE Center, and they take a leadership role in the day-to-day interdisciplinary team(IDT) operations. They oversee IDT operations functions (for multiple teams) including training, PACE team development, utilization review, quality improvement, and compliance. In addition, they also intervene to directly resolve complex participant and staff situations. Along with the Quality and Compliance Manager, the Operations Manager collaborates on operations related to program quality and compliance. They lead staff training, engagement, and other leadership activities that promote an engaged and highly trained staff. Facilitates electronic medical record (EPIC) changes and improvements. Participates in administrator “on call” rotation. Other duties as assigned.

Education/Training/Licensure:

• BS/BA in healthcare or related field; MA/MS preferred

Qualifications/Experience

• PACE, health plan or interdisciplinary team, etc. management experience

• Geriatric and/or disabled population experience preferred

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.