Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. And you’ll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Location/Division Specific Information

This position is focused on service delivery excellence for UnityTM Lab Services. A division of Thermo Fisher responsible for providing onsite services at customers locations. We provide services at over 400 customer sites globally.

Location: Cambridge, MA

Hours: Mon-Fri 8am-4pm; (5 days on site/NOT remote)

Pay: $20-$23/hr

How will you make an impact?

As a Customer Site Specialist, you’ll be a part of the important work being done in the lab by supporting and servicing our customers onsite.

A day in the Life:

• Responsibilities include but are not limited to the following;

• Facilitate planning/scheduling activities as requested including but not limited to processing service work orders in the computerized maintenance management system.

• Escort lab instrument service vendors from the security desk to the job site and provide locally required trainings to such service vendors.

• Job sites include but are not limited to laboratory, vivarium, mechanical rooms, and maintenance support areas.

• Work with service vendors to ensure service reports are obtained in a timely manner upon completion of a service.

• Assist with handling lab asset service contracts

• Assist site asset manager with equipment moves, installs, removals, labeling, and inventory management.

• Understand customer requirements and coordinate/collaborate with other teams for various support requirements.

• Maintain professional and customer focused relationships with team members, internal and external customers and service providers, and building occupants.

• Align with all company policies and procedures and adhere to company standards. Provide compliance and quality system management support to help ensure the LIS group is audit ready every day.

• Maintain a continuous improvement mentality and identify LIS process improvement opportunities.

• Perform other job-related duties and special projects as requested.

How will you get here?

* Must be Legally authorized to work in the United States without sponsorship.

*Must be able to pass a comprehensive background check to include drug screening.

Education

• High school diploma or equivalent required.

Knowledge, Skills, Abilities

• Entry level position in which the candidate will spend significant portions on their feet every single day.

• Regular and Reliable Attendance

• Ability to read, write, and speak English

• Work well in a team environment.

• Strong written and verbal communication skills

• Excellence in customer service and social skills to deal with various levels of personnel at the customer site.

• Willing to comply with fit test requirements and respirator training for vivarium access (no facial hair where the respirator forms a seal to the face)

• Must be willing and able to become proficient with the use of customer management software to track service calls, instrument inventories, and complete job tasks.

• Proficient experience with a computer and the Microsoft Office suite of software.

• Requires a high level of communication skills to provide guidance to others in performing the work, to effectively present information and respond to questions or customer service requests and interact with various levels of the customer’s organization.

• Ability to safely lift 50 lbs with assistance on occasion.

• Ability to safely lift and carry 25-30 lbs independently when needed

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not a comprehensive list of all the duties and responsibilities associated with it.

Competitive wages & Excellent benefits package

• Review our company’s Total Rewards (https://jobs.thermofisher.com/global/en/total-rewards)

• Medical, Dental, & Vision benefits-effective Day 1

• Paid Time Off & Holidays

• 401K Company Match up to 6%(after 1 year)

• Tuition Reimbursement – eligible after 90 days

• Employee Referral Bonus

• Employee Discount Program

• Recognition Program

• Charitable Gift Matching

• Company Paid Parental Leave

• We will provide the vital equipment for your role including: computer, monitor, keyboard, mouse, etc.

• We also provide any Personal Protective Equipment you may need including: lab coats, safety glasses, safety shoes, etc.

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us (https://jobs.thermofisher.com/global/en/5-reasons-to-work-at-thermo-fisher-scientific) . As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.