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Harvard University Staff Assistant III Box Office in Cambridge, Massachusetts

59280BRAuto req ID:59280BRJob Code:403033 Staff Assistant III Location:USA - MA - Cambridge Business Title:Staff Assistant III Box Office AssociateSub-Unit:------------ Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :053Time Status:Part-time Union:55 - Hvd Union Cler & Tech Workers Basic Qualifications:

  • Two years related experience in box office sales, arts administration, or customer service

  • Must be willing and able to work some evenings, weekends, and holidays

  • Proficiency in and experience with ticketing software (AudienceView), Microsoft Office, FileMaker, and scheduling software

Additional Qualifications and Skills:

  • A high level of accuracy and attention to detail

  • Bachelor’s degree preferred

  • Excellent communication and interpersonal skills

  • Familiarity with web editing programs, HTML, CSS, OpenScholar, The Localist and Photoshop, Illustrator, InDesign and Acrobat.

  • Previous experience in bookkeeping or accounting. Knowledge of hiring processes and/or Peoplesoft is helpful.

Additional Information: The Harvard Box Office provides full ticketing services for both Harvard and non-Harvard events in Sanders Theatre as well as arts and undergraduate events across 50 campus venues—and is administered by the Memorial Hall / Lowell Hall Complex, a department within the Office for the Arts at Harvard (OFA) and in the Faculty of Arts & Sciences at Harvard University. The OFA is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment. Applicants from underrepresented populations are strongly encouraged to apply. Department:Memorial/Hall Lowell Hall ComplexPre-Employment Screening:Credit, Criminal, IdentitySchedule: Schedule can routinely vary and may include evening, weekend, and holiday shifts

Standard: Tue 10:30am-6:30pm Wed 10:30am-6:30pm, Thu 10:30am-6:30pm

Job Function:General Administration Position Description: Supervision of student and temporary worker sales positions (approx. 35%)

  • Posts student and temporary jobs; interviews, hires and trains sales staff

  • Supervises advanced sales booth in ticket sales and customer service

  • Handles sensitive documents, processes new hires, and maintains staff via PeopleSoft

  • Processes student and temporary payroll weekly; keeps accurate records and spreadsheets

  • Drafts and updates training materials

  • Organizes and leads group meetings each semester

  • Creates, administers, and maintains sales staff schedule each semester

    Financial responsibilities (approx. 35%)

  • Data entry of expense and revenue figures

  • Monthly reconciliation of bank statements and deposits to Harvard accounts

  • Preparation of journal vouchers and financial reports as needed

  • Assists with preparation of bank deposits and performance reconciliations

    Box Office operations (approx. 35%)

  • Supports Managers in operational duties of the Harvard Box Office including ticket sales, maintenance of event listings, staff schedule updates, and verification of event set up in ticketing software

  • Provides back up for running show shifts and supervising student and temporary show staff

  • Executes general office duties: orders and tracks office supplies

School/Unit:Faculty of Arts and Sciences EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Job Summary: The Staff Assistant III, Box Office Associate, reports to the Manager of the Harvard Box Office, prepares and maintains financial records, oversee work of students, casuals and temp sales staff and assist with box office operations.

Commitment to Equity, Diversity, Inclusion, and Belonging:Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.