Service Administrator - Field Service Power Gen

Description

We are looking for a talented Service Advisor for our Distribution business in Candiac, Québec

Customer facing position at the branch - you will have to work in collaboration with the technical team. Dynamic team that operates in a fast-paced and noisy environment.

Daytime work schedule.

In this role, you will make an impact in the following ways:

• Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.

• Identify customer’s needs, gather pertinent information, provide quotes, develop claims, prepares repair plans and provide status updates to customers on repair work.

• Review/create work orders to ensure accuracy for invoicing and warranty.

• Other administrative task on a need-by-need basis.

To be successful in this role you will need the following:

• Requires significant relevant work experience or specialized skills obtained through education, training, or on-the-job experience.

• Able to communicate both verbally and in writing in French and English.

• Maintain customer and site data in the system.

• Ensure equipment and parts availability and logistics for planned workorders.

• With technicians' support, identify and manage health and safety risks during job planning.

• Required to be well-organized and be able to prioritize tasks in ahigh-pressure environment.

• Need to be comfortable working in a team setting.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, and a full complement of personal and professional benefits.

At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

The successful candidate will be subject to our Pre-Employment Background Screening process that consists of a Criminal Background Check.

Job SERVICE

Primary Location Canada-Quebec-Montréal-Canada, QC, Candiac, Cummins Eastern Canada

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Apr 24, 2024, 7:41:26 PM

Unposting Date May 24, 2024, 10:59:00 PM

Organization Distribution Business

Role Category Onsite

Relocation Package Eligible

Req ID: 240003H3