About the team:

As part of our Salesforce team, you will ?help transform Saleforce.com and related business systems and processes to best-in-class by facilitating collaboration between business users and the technology team. This role is a change agent as a member of the Product Development Team and engages regularly with leaders across the business including Technology, Sales, Marketing, Finance, Product, Operations and Security.?

About the role:

As a Salesforce Business Analyst, you will partner with business users to understand challenges and recommend user-centered, data driven solutions supporting business vision and strategic objectives. Key to this role will be translating business needs to technology teams by diligently developing user stories, process maps, requirements documents and workflows.

Why we're hiring for this role:

This role is critical in driving overall business success by helping transform operations and realize top company goals.

In the short term you will:

Understand our Salesforce ecosystem Build and foster trusted relationships with business stakeholders, technology and project management Collaborate with stakeholders to refine requirements, create formatted user stories, build agile development sprints and coordinate structured user acceptance testing (UAT) and feedback which will facilitate successful delivery

In the long term you will:

Own backlog - establish prioritization and implementation of the Salesforce Development Team backlog of stories driving transparency with stakeholders Create and manage effective end-to-end testing strategies at an initiative level Assist with managing project / initiative progress by tracking activities, resolving problems, creating progress reports and identifying risks Develop recommendations that improve the overall process and system design by maintaining protocols and understanding strategic objectives and technology vision Be seen as a thought leader for the lead to cash ecosystem

What you bring to the team:

Diligent attention to detail and organizational skills to support effective development of multiple initiatives Adaptable and capable of working in a fast-paced environment Are a motivated self-starter who can independently drive conversations with disparate stakeholders

Required:

Ability to negotiate priorities and tradeoffs to manage timelines and meet deadlines Excellent writing and presentation skills with ability to translate across multiple audiences Great analytical, critical thinking, and problem-solving abilities Ability to demo and train end super users on new functionality Ability to write user stories with clear acceptance criteria

Preferred:

Strong facilitator and listener with ability to resolve differences across teams Diligent attention to detail and organizational skills to support effective development of multiple initiatives Journey mapping experience