Excited to grow your career at Toyota?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success .

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company – delivering on Toyota’s vision to move people beyond what’s possible. At TFS, you will help create best-in-class customer experiences in an innovative, collaborative environment.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Who we’re looking for

Toyota’s Workforce Management Department is looking for a passionate and highly motivated Workforce Management Forecast Analyst.

The primary responsibility of this role is to create staffing forecasts in a high-volume contact center environment.

What you’ll be doing

• Provide analysis and recommendations to improve staffing levels and efficiency while advising the Center leadership of observed trends.

• Maintain staffing and headcount records, and develop hiring plans for long- and short-range planning efforts across all workload streams (Inbound/Outbound/Chat/Email/Back-Office).

• Create custom reporting which aggregates input from multiple sources into intuitive output for productivity analysis and resource forecasting.

• Maintain and analyze records of actual workload volumes compared to forecast. Understand reasons for variance and recommend changes to enhance forecast accuracy and effectiveness.

• Present findings and recommendations in a succinct and compelling manner to key stakeholders throughout the organization including Site and Senior Leadership.

• Partner cross-functionally with Operations, Business Intelligence, Strategy, Human Resources, and Training teams to discuss the weekly and monthly staffing forecasts, and business impacts.

• Study department work, time off, and absence records (shrinkage) for ongoing historical trend analysis and forecasting purposes.

What you bring

• Experience in advanced trend analysis and ability to interpret data to provide recommendations to drive key business decisions.

• Expert-level Microsoft Office skills in Excel including the use of advanced formulas.

Added bonus if you have

• Bachelor’s degree from an accredited institution.

• Hands-on experience with Business Intelligence databases (i.e. SQL, SAS, Informix, Cognos, Alteryx, Tableau, PowerBI), and pulling data from multiple sources.

• Experience forecasting/advanced analytical role within a large volume, enterprise-level call center or captive finance and/or insurance provider.

• Experience with Workforce Database tools (i.e. TotalView/IEX, Verint, Aspect).

• Experience with Automatic Call Distributor/Interactive Voice Response call routing and Avaya/Genesys/NICE CXOne Call Dashboards phone reporting.

• Comprehensive understanding of current industry Workforce Management processes and best practices related to all aspects of Workforce Management deliverables.

What we’ll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility, and respect.

• Professional growth and development programs to help advance your career, as well as tuition reimbursement.

• Vehicle purchase & lease programs.

• Comprehensive health care and wellness plans for your entire family.

• Flexible work options based on business needs.

• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.

• Paid holidays and paid time off.

• Referral services related to prenatal services, adoption, childcare, schools and more.

• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA).

Job Posting End Date :

at 12AM US/Mountain

Management Level :

15