The Service Supervisor reports directly to the Operations / Branch Manager and is responsible for leading the operations overall success, through the development of people, sales, and growth; while concentrating on the aftermarket service including repair of industrial hoists and cranes while continuing to develop long-term relationships with existing customers and cultivate new business partners.

The Service Supervisor will often be a player/coach responsible for assembling and leading a high-performing, customer-focused team. The ideal leader will recruit, hire, train and retain operations leadership by deploying a servant leadership role and leveraging all Crane 1 support resources. This is a demanding, 'hands-on', entrepreneurial position that requires a person with the ability to prioritize and complete a wide variety of management and operational-oriented activities. It is a fast-paced, growth-oriented environment. A great amount of interaction is required.

Familiarity with managing operations in a service-based, industrial maintenance and repair business is important. We need a strong, self-driven, collaborative leader to join the team and help shape our future. We are looking for an operational leader that has high energy and engaging personality, a competitive spirit with an insatiable desire to win, and a collaborative approach to teamwork.

Service Supervisor Role & Responsibilities

• Ensure branches create a safe and compliant work environment.

• Support customers by effectively communicating with decision-makers and service technicians in repairing equipment and planning maintenance needs.

• Maintains rapport with customers by evaluating and making recommendations regarding required repairs, inspections, or system improvements.

• Documents service and installation actions by completing forms, reports, and inspection reports.

• Confirm job completion and perform billing and invoicing.

• Effectively communicate company philosophies and goals.

• Bring out the best of all personnel by providing accountability, training, coaching, development, and motivation.

• Manage budget and allocate resources appropriately to meet current and future growth needs.

• Address customer and employee satisfaction issues promptly.

• Other duties as assigned.

Service Supervisor Requirements

• KNOWLEDGE: A minimum of (2) + years of technical (mechanical/electrical), construction management, accounting, or related background, or a combination of education and experience that illustrates a proven track record in this field is preferred.

• SKILLS:

• Microsoft Office – Outlook, Excel, and Word

• Excellent interpersonal skills to be able to work with customers, sales staff, and internal team members.

• Must be able to work in a dynamic environment in which fast response is normal – where the lead time is critical on quotes and delivery.

• Excellent communication skills – verbal and written.

• Strong attention to detail.

• Proven knowledge of mechanical and electrical systems

• ABILITY: A passion for providing top-notch customer service to our customers. Valid driver’s license and ability to meet our driving requirements.