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BASF Customer Support Specialist in Charlotte, North Carolina

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world’s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation. We provide a challenging and rewarding work environment with a strong emphasis on process safety, as well as the safety of our employees and the communities we operate in and are always working to form the best team—especially from within, through an emphasis on lifelong learning and development. And we are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America’s Best Large Employers in 2021. Come join us on our journey to create solutions for a sustainable future!

The N-EDN Customer Support team act as the face of BASF to our external customers managing and coordinating the order to cash process, evaluating when to escalate and/or include other stakeholders, dealing with conflict resolution, and provide an overall positive customer experience. The Customer Support Specialist will encounter challenges including product allocations, imported products, raw material shortages, and plant outages. The individual must use their decision-making skills to know how to respond to a variety of scenarios in the best interest of BASF and the customer.

  • Represent BASF as a primary point of contact for N-EDN Asphalt and Carpet customers

  • Responsible for the order-to-cash process

  • Main point of contact between external customers and internal BASF functions

  • Develop knowledge of Supply Chain acumen to improve ability to service customer and optimize role

  • Be a strong advocate for the customer, understand their need and drive the customer experience. Be proactive, responsive, and highly motivated.

Knowledge and Experience – What specific skills, training or experience are required to perform the job? Requirements should be minimum needed to perform the job.

Education

  • Must have a HS Diploma or equivalent with at least 6 months to one-year professional experience (Internships included)

  • Bachelor’s degree preferred with 6 months to one-year experience preferred

Experience

  • Collaborate and interface with business partners and functional teams where the ability to gain cooperation is critical

  • Customer facing experience in a corporate setting preferred

  • Prior experience in the Asphalt industry preferred

Knowledge/Skills

  • Proficient in Microsoft Office

  • Proficient in SAP or other relevant Enterprise Resource Planning (ERP) preferred

  • Analytical and problem-solving abilities to navigate complex order-to-cash processes and manage competing priorities

  • Strong written and verbal communication skills.

  • Ability to work independently, be a self-starter, and contribute in a collaborative team setting

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law.

BASF recognizes institutions of higher education accredited by the Council for Higher Education Accreditation or equivalent.

Create Your Own Chemistry: What We Offer You…

Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you—the whole you—in all stages of your life and career. With you@BASF, you create your own chemistry.

The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.

BASF provides interesting and challenging learning and development opportunities to help you make the most of your talents and your job.

Job: LOSC - Logistics, Supply Chain & Customer Service

Organization: N-EDN/S-Supply Chain-63023978

Title: Customer Support Specialist

Location: NC-Charlotte

Requisition ID: 2203077

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