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Wells Fargo Senior Communications Consultant - Enterprise Complaints and Remediations in CHARLOTTE, North Carolina

About this role:

Wells Fargo is seeking an experienced Senior Communications Consultant who will be responsible for partnering with Enterprise Complaints and Remediations (ECR) functional teams to consult and execute on complex, critical and/or sensitive change, awareness, procedure, and process-related communication needs with a high degree of quality and consistency. This individual may also lead and engage upon various initiatives and projects in support of the team's processes and strategies. This role will report to the manager of the ECR Communications team.

In this role, you will:

  • Lead or execute communication-based initiatives and activities

  • Implement communications strategies to promote and protect Wells Fargo's reputation

  • Track and measure results to ensure they are in line with intended outcomes and business objectives

  • Partner with other Communications teams to ensure alignment of communications strategies and messaging

  • Collaborate with ECR Communications team and support partners to identify and execute communication process best practices and efficiencies

Required Qualifications:

  • 4+ years of Public Relations, Media Relations or Corporate Communications experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • 3+ years consulting and collaborating with cross-functional business areas on complex internal communications experience

  • 3+ years Technical Writing experience

  • 3+ years supporting financial, complaints, risk, or regulatory initiatives experience

  • A BS/BA degree or higher in English, Journalism, Professional Writing, Creative Writing, Marketing, or Communications preferred

  • Advanced Microsoft Office (Word, Excel, PowerPoint, Outlook) skills

  • Strong interpersonal, influencing and communications skills with an ability to interact effectively with stakeholders

  • Excellent oral and written communication skills

  • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, resourcefulness and adaptability are important

  • Ability to think strategically and draw connections between multiple related efforts

  • Ability to manage multiple tasks with varying deadlines and levels of complexity

Job Expectations:

  • Ability to travel up to 5% of the time

Base Pay Range: 73,100.00 - 129,900.00

Required location(s) listed. Relocation assistance is not available for this position.


West Des Moines, IA

Chandler, AZ

Phoenix, AZ

Charlotte, NC

Irving, TX

Minneapolis, MN

Saint Louis, MO

Salt Lake City, UT

Shoreview, MN

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.


Req Number: R-259467-3

Updated: Thu Mar 16 00:00:00 UTC 2023

Location: CHARLOTTE,North Carolina