Job Description:

The Region Service Line Director will work collaboratively in a triad partnership with a physician leader and a clinical leader to guide and deliver on Intermountain's vision of extraordinary care for a specific clinical service line (Behavioral Health, Cardiovascular, Medical Specialties, Musculoskeletal, Neurosciences, Oncology, et cetera) across a region. This position is accountable for the profit and loss performance of a regional service line/clinical program. The leader directs and achieves service line goals and strategic initiatives. This position will be responsible for managing and/or overseeing key projects throughout the region and working collaboratively between hospitals, medical group, other clinical programs/service lines and other regions as necessary to ensure leading and best practices are in place. This position supports system-wide initiatives related to data, continuous improvement, integration, efficiency, project implementation, and overall organization as it relates to achieving KPI’s and aligning the region with the system.

This position is a regional role accountable for directing and achieving the goals and strategic initiatives of a service line across acute and ambulatory functions. This person reports to the Region Chief Officer (CNO, CMO or COO/VP Ops).

Job Essentials

Quality and Safety : Responsible for quality measures, improvements, accreditations, and awards. Responsible for patient and caregiver safety throughout scope of responsibilities.

Strategy Deployment: Informs and executes on strategic plan for the service line and engages triad partners, stakeholders, leaders, and caregivers in initiatives to drive achievement. Responsible to lead service line/clinical program initiatives as well as system-wide initiatives as needed. Manages data and reports and reporting systems relevant to the service line and ensures execution on the Intermountain operating model. Responsible to coordinate and collaborate with stakeholders and leaders to ensure execution of and compliance with relevant policies and procedures.

Operational Efficiency and Stewardship : Achieves capital and operational budget targets and ensures effective management of expenses including FTE resources. Responsible for NOI (Net Operating Income) and the development/management of budgets. Responsible for continuous improvement and communication of key performance indicators for the service line. Collaborates with stakeholders to develop and maintain staffing models.

Caregiver Experience : Leads and supervises administrative team, performing coaching, development, and performance management, and performs administrative duties as required. Ensures proper allocation of human resources to ensure quality care is provided in a cost-effective way. Collaborates with leaders to create and maintain a positive work environment that fosters a highly engaged workforce. Creates engagement, participation, and enthusiasm, for a 'One Intermountain' vision for the service line/clinical program.

Compliance: Supports all activities for compliance with federal, state, and other regulatory bodies including The Joint Commission, OSHA, CMS, DOPL, and other department specific accrediting and certifying bodies. Responsible to ensure contract compliance with applicable policies, procedures, and laws. Ensures compliance with applicable local, state, and federal laws.

Physician Engagement: Lends support in physician recruitment and creates an environment of high engagement. Works locally with physicians to move the organization forward strategically and operationally.

Patient Experience: Influences and collaborate with key stakeholders and leaders to ensure goals around patient satisfaction and engagement are met or exceeded and that patient satisfaction is high and patient care is extraordinary.

Other duties: Accepts and performs additional duties as needed to achieve Intermountain goals and performance standards.

Minimum Qualifications

• Master's Degree. Degree must be obtained through an accredited institution. Education is verified.

• Seven years of experience in a progressively responsible leadership position within the healthcare industry. - and –

• Excellent leadership skills - and –

• Excellent communication skills and –

• Excellent interpersonal skills - and –

• Willingness and ability to travel

Preferred Qualifications

• MBA - or - MHA

• Five years of experience as an Operations Officer within the healthcare industry.

• Clinical experience relevant to service line preferred.

Physical Requirements:

Anticipated job posting close date:

06/17/2024

Location:

Transformation Center

Work City:

Murray

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$65.75 - $101.50

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) , and for our Colorado, Montana, and Kansas based caregivers (http://www.sclhealthbenefits.org) ; and our commitment to diversity, equity, and inclusion (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/) .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.