Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k, and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

The Director of IT Application Development for NOC Load planning and customer recovery will be responsible for the roadmap, delivery, budget, and operational metrics of United’s critical operational systems (Load Planning, W&B, and Routing) and customer recovery and compensation applications. It is critical that the individual in this role establish and maintain strong business relationships with both senior and operating level business leaders specifically in various NOC functions as they are expected to be the key interface point of contact with the business.

This position is Hybrid with an expectation of 2-3 days/week onsite (mainly @ the Arlington Heights NOC along with some presence in Chicago-Willis Tower); 10% travel may be required

Key Responsibilities:

• Develop a multi-year application development strategy that aligns with corporate and IT related goals and vision, adapts strategy as technology and business needs evolve

• Communicate strategy, goals, and measurable components to drive success and accountability across the organization

• Understand and provide recommendations for improvement of Business Processes by applying existing IT capabilities, identifying improvements to existing IT capabilities, and defining new strategic IT capabilities

• Act as the point of contact and facilitate the work request demand and prioritization process

• Advance, assist, and follow through on the resolution of issues related to the delivery of technology solutions

• Establish and maintain strong business relationships with both senior and operating level business leaders to ensure effective delivery of business deliverables and technology solutions

• Stay abreast of business strategy, goals, objectives, and operational performance

• Educate business partners on roles, responsibilities, processes, and work required to ensure effective delivery of new technology solutions

• Supervise and lead projects to ensure delivery of work requests and projects are within committed budget, on schedule, and the quality of individual projects meets the overall department performance goals

• Aligning with business partners on delivery success criteria and ensuring technology solutions follow architectural standards

• Provide cost estimates and business case updates

• Accountable for identifying needs, securing commitments and monitoring progress of tasks from internal and external service provider teams

• Successfully integrate project and program initiatives with other software applications

• Remaining informed of new technologies and/or business processes and incorporating those technologies to improve the productivity of the applications staff and software systems' maintainability

• Guide teams in designing, building, testing, and deploying changes to existing software

• Ensure adherence to code scanning and other security protocols are adhered to during releases

• Oversee the application admin team assigned to financial applications

• Empower, mentor, and develop team members

• Establish department and individual’s goals including performance reviews and career and performance plans

• Responsible for developing and maintaining an overall sourcing plan which includes creative sourcing options and alternatives to ensure supply capacities meet work demand, role and skills required and cost objectives

• Assess and recommend improvements to the organization structure, roles, and responsibilities

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree in Computer Science, Engineering or Business Administration

• +10 years of management experience in an IT or leadership related role focused on operational systems

• Prior experience in complex cloud migrations using third party service providers

• Experience required in 24x7 operational systems, third party vendor management for large SaaS solutions

• Prior experience managing critically important systems as well as large scale program management and operational excellence

• Must be legally authorized to work in the United States for any employer without sponsorship

What will help you propel from the pack (Preferred Qualifications):

• Master of Science degree in Computer Science or Master of Business Administration

• Experience in application development strategy within multiple medium-large scale projects/programs

• Familiar with working within a multi-disciplined, cross-functional technical organization with matrixes reporting relationship

• Experience in travel industry is a significant plus

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT