Job Information
Numerator IT Systems Engineer in Chicago, Illinois
This role is based in downtown Chicago and will be 4 days in the office with 1 work from home day. The Systems Administrator will maintain Numerator information systems and related equipment and services including the following: Workstations and peripherals, cloud phone system, desktop software, information backup, and video conferencing systems. Provide support, troubleshooting, and training to internal users. Fulfill other projects as assigned.
Responsibilities:
Setup and maintain workstation hardware and software
Configure printers, scanners, and other pc peripherals
Ensure backups are successful and perform restorations as needed
Assist users with desktop support
Open and maintain Help Desk tickets
Follow up with users to ensure issue has been resolved.
Gain feedback from users about computer performance.
Create and maintain documentation
Maintain IT equipment in office common areas and conference rooms
Perform software updates, patches, and license monitoring
Monitor for and respond to end user security incidents
Must have working knowledge of Microsoft Windows 7,8,10, 11
Knowledge of Mac OS X, Linux, and Microsoft Server a plus.
Must have an understanding of Active Directory.
Must have basic knowledge of network devices
Must have a strong general knowledge of IT systems, security, servers, firewalls, and all things Microsoft
Experience with Office 2021, Office 365 is a plus
Strong ability to troubleshoot, diagnose and repair hardware & software
Strong verbal and interpersonal skills
Ability to self-start, learn quickly, and work in a fast-paced environment
Ability to work independently
Flexibility and willingness to work as part of a team
Nice to Haves:
Audio/Video Support
Azure or AWS Certification
An Associate Degree in Computer Science is preferred or equivalent work experience with a minimum of 1 to 2 years of experience. Microsoft Certification is a plus.
What we offer you:
An inclusive and collaborative company culture
An opportunity to have an impact on our growing teams and organization
Ownership of platforms and environments with industry leading product
Market competitive total compensation package
Volunteer time off and charitable donation matching\
Strong support for career growth, including mentorship programs, leadership training, access to employee resources groups
Regular hackathons to build your own projects and work with people across the entire company
Great benefits package including medical/vision/dental insurance, unlimited PTO, and 401k plus matching.
If this sounds like something you would like to be part of, we’d love for you to apply! Don't worry if you think that you don't meet all the qualifications here. The tools, technology, and methodologies we use are constantly changing and we value talent and interest over specific experience.