Cisco Meraki is looking for a new Fulfillment Program Manager to join our Operations Team! As the leader in cloud-managed IT, Cisco Meraki connects passionate people to their mission by simplifying the digital workplace. Our impact is driven by the innovative, purposeful, and vibrant people who make up our inclusive community. When technology is intuitive, our customers can focus on what matters.

Our employees fuel the magic of the Cisco Meraki community. They have fostered an environment that empowers Cisconians to challenge limits, embrace risks, and assist our customers in pursuing their missions.

Our guiding principles are rooted in our four core values: 'care deeply,' 'everybody in,' 'simplify everything,' and 'be brave.' These pillars have propelled us to the forefront of cloud-managed IT leadership and have played a pivotal role in shaping a more inclusive future for all.

You

As our new Fulfillment Program Manager, you will collaborate with internal and external customers to further optimize and align our current processes and systems within Cisco while maintaining Meraki’s fast fulfillment model. To be successful in this role, you will need to develop a solid understanding of Cisco’s business systems, have the ability to identify and report on inefficiencies, gaps, or incompatibilities, partner with business stakeholders on behalf Fulfillment teams to efficiently drive initiatives to fruition, communicate effectively with senior and executive leaders, and exude strong leadership skills.

What You Will Do

● Develop a thorough understanding of all Cisco Meraki fulfillment business systems and operations, and build SME knowledge to represent Fulfillment Operations as needed

● Lead process/technology projects on behalf of the Fulfillment Operations organization, often partnering with an EPMO and cross-functional teams, including developer resources

● Projects include systems integrations with Cisco Meraki’s partners, including 3PLs, carriers, and brokers, plus compliance and run-the-business projects

● Own end-to-end responsibility for the project management life cycle from intake to closing; lead solution design, execution, testing, change management, and normalization with quick issues resolution; maintain alignment to key decisions, timelines and deliverables

● Support Fulfillment PMO operations, which may include evaluation of internal customer project requests, project prioritization per strategic business objectives, resource planning, project roadmapping, team metrics and reporting, and collaboration with the Operations EPMO

● Act as a team lead and coach; share project management experience and knowledge with colleagues

● Other duties as assigned

Requirements and Qualifications

● 7+ years of demonstrated program/project management experience leading Supply Chain or Fulfillment Operations projects with a process-oriented approach, managing from conception to closing; waterfall and agile methodologies required

● Strong executive skills; leadership mindset that is curious and inquisitive

● Presentation and communications experience with working and executive-level audiences; strong analytical and problem-solving skills, with the knowledge to communicate the reasoning behind solutions

● Level-headed with difficult circumstances; demonstrated ability to work effectively cross-functionally and in parallel with EPMO and developer teams; ability to shift quickly to changing priorities and deadlines

● Experience with ERP, WMS, and PM tools; Microsoft Great Plains, Oracle, and Jira preferred

● Intermediate level Excel skills required; experience analyzing detailed datasets to identify risks and opportunities

● 4-year college degree required; masters degree preferred

● Able to travel domestically and internationally up to 15%.

● Need to be authorized to work in the U.S. without requiring sponsorship now or in the future

Life at Cisco Meraki

Our hybrid work model prioritizes work-life balance by offering employees the flexibility and autonomy to work outside of the office, or in-person with their team. We believe that if employees work how they feel most empowered, everyone benefits, including our customers.

We offer exciting benefits and perks, including Paid-Time-Off (PTO), Volunteer-Time-Off (VTO), and on-site health and wellness opportunities, among many other perks. Our goal is to support the whole you.

To learn more about benefits and perks offered at Cisco Meraki [1] click here.

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

References

Visible links

1. https://meraki.cisco.com/careers/

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.