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TD Bank Quality Assurance Manager – Unsecured Lending – Vendor Oversight in Chicago, Illinois


Job Title:

Quality Assurance Manager – Unsecured Lending – Vendor Oversight

TD Description:

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US .

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com .

Auto req ID:


Department Overview:

TD Bank's Credit Cards and Unsecured Lending organization offers consumer credit in three areas: TD-branded credit cards and personal loans; retail sales financing programs through TD Retail Card Services; and co-branded and private label card partnerships. Our credit cards are distributed through our East Coast retail store network and nationally through hundreds of partnership programs with retailers and other third-party organizations.


United States

Job Requirements:

Ensures day-to-day quality assurance of department and/or Employees

Manages, develops, coaches and motivates employees to achieve quality assurance goals

Monitors assigned team activities to ensure service and/or productivity standards are met

Ensures compliance to policies and procedures

Ensures performance and strategic plans are executed properly

Enforces adherence to budget

Acts as a backup to Sr. QA Manager as needed

Provide sleadership and direction to enhance and improve processes and practices within the department

Leads and applies the performance management process, supporting employees in their personal and performance development

Maintains strong relationships with partners and peers by sharing best practices, knowledge and leveraging experience

Ensures ongoing training and development of staff and assist with training and development efforts

Provides mentoring and coaching to assigned Employees

Participates in the selection, placement and training of new team members

Enhances reward and recognition programs

Participates in meetings and coaching sessions

Works with other department leaders to perform trend analysis, information gathering, performance feedback and other related activities

  • Must be eligible for employment under regulatory standards applicable to the position.


standard office hours

Job Description:

The Quality Assurance Manager manages, develops, coaches and motivates a team of Quality Assurance Analysts to ensure overall service and/or department quality standards are met.

Core Responsibilities:

•\tBuild, document, and implement an independent monitoring and testing program for vendor performed controls and vendor SLA reporting to include:

o\tAs assessment and mapping of key controls to key processes and regulatory requirements

o\tA test plan which includes scheduled test frequency, methodology, and test results communication to internal stakeholders and to vendors

•\tEstablish repeatable routines to reconcile and confirm accuracy of SLA reporting; evidence will be maintained to support reviews of completeness, accuracy and consistency in evaluation of vendor performance/monthly SLA results reported by the vendor

•\tDevelop a 1B program for Unsecured Lending


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Delaware, Illinois, Maine, New Jersey


Chicago, Falmouth, Mount Laurel, Wilmington


Bachelors degree or progressive work experience in addition to experience below

5-7 years related experience required

Proven Customer service orientation

Strong leadership and conflict resolution skills

Proven to be detail oriented with strong organizational and multi-tasking skills

Advanced computer skills

Excellent written and verbal communication with strong presentation/facilitation skills

Proven ability to perform in a fast paced environment

Preferred Qualifications:

•\t5-7 years related experience in QA/QC program development and/or management

•\tExperience establishing a 1B program for a line of business

Work Location:

1313 North Market Street, 70 Gray Road West Falmouth Crossing, Mount Laurel - 12000 Horizon Way, Remote Chicago

Business Line:


Job Category - Primary:

Anti-Money Laundering / Compliance & Regulatory Relations

Job Category(s):

Anti-Money Laundering / Compliance & Regulatory Relations

**Province/State (Primary):


ProvState 2:


ProvState 3:


ProvState 4:

New Jersey

City (Primary):


City(s) 2:


City(s) 3:


City(s) 4:

Mount Laurel

Job Family:

TD Governance & Control

Time Type:

Full Time

Employment Type:


Work Remotely:


Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.