TD Bank Quality Assurance Manager – Unsecured Lending – Vendor Oversight in Chicago, Illinois
Quality Assurance Manager – Unsecured Lending – Vendor Oversight
About TD Bank, America's Most Convenient Bank®
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US .
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com .
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TD Bank's Credit Cards and Unsecured Lending organization offers consumer credit in three areas: TD-branded credit cards and personal loans; retail sales financing programs through TD Retail Card Services; and co-branded and private label card partnerships. Our credit cards are distributed through our East Coast retail store network and nationally through hundreds of partnership programs with retailers and other third-party organizations.
Ensures day-to-day quality assurance of department and/or Employees
Manages, develops, coaches and motivates employees to achieve quality assurance goals
Monitors assigned team activities to ensure service and/or productivity standards are met
Ensures compliance to policies and procedures
Ensures performance and strategic plans are executed properly
Enforces adherence to budget
Acts as a backup to Sr. QA Manager as needed
Provide sleadership and direction to enhance and improve processes and practices within the department
Leads and applies the performance management process, supporting employees in their personal and performance development
Maintains strong relationships with partners and peers by sharing best practices, knowledge and leveraging experience
Ensures ongoing training and development of staff and assist with training and development efforts
Provides mentoring and coaching to assigned Employees
Participates in the selection, placement and training of new team members
Enhances reward and recognition programs
Participates in meetings and coaching sessions
Works with other department leaders to perform trend analysis, information gathering, performance feedback and other related activities
- Must be eligible for employment under regulatory standards applicable to the position.
standard office hours
The Quality Assurance Manager manages, develops, coaches and motivates a team of Quality Assurance Analysts to ensure overall service and/or department quality standards are met.
•\tBuild, document, and implement an independent monitoring and testing program for vendor performed controls and vendor SLA reporting to include:
o\tAs assessment and mapping of key controls to key processes and regulatory requirements
o\tA test plan which includes scheduled test frequency, methodology, and test results communication to internal stakeholders and to vendors
•\tEstablish repeatable routines to reconcile and confirm accuracy of SLA reporting; evidence will be maintained to support reviews of completeness, accuracy and consistency in evaluation of vendor performance/monthly SLA results reported by the vendor
•\tDevelop a 1B program for Unsecured Lending
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Delaware, Illinois, Maine, New Jersey
Chicago, Falmouth, Mount Laurel, Wilmington
Bachelors degree or progressive work experience in addition to experience below
5-7 years related experience required
Proven Customer service orientation
Strong leadership and conflict resolution skills
Proven to be detail oriented with strong organizational and multi-tasking skills
Advanced computer skills
Excellent written and verbal communication with strong presentation/facilitation skills
Proven ability to perform in a fast paced environment
•\t5-7 years related experience in QA/QC program development and/or management
•\tExperience establishing a 1B program for a line of business
1313 North Market Street, 70 Gray Road West Falmouth Crossing, Mount Laurel - 12000 Horizon Way, Remote Chicago
TD Bank AMCB
Job Category - Primary:
Anti-Money Laundering / Compliance & Regulatory Relations
Anti-Money Laundering / Compliance & Regulatory Relations
TD Governance & Control
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