REGIONAL OPERATIONS MANAGER

POSITION SUMMARY-Lead an assigned regional territory in the areas of P&L, freshness, compliance (internal and external), customer service, safety, recruitment, collective bargaining, training and development of staff – at all levels.

Key Areas of Responsibilities

RM position is responsible for 7 areas of concentration.

• Customer Engagement

• Customer engagement is a focal point aimed at the highest quality experience possible. Brand Loyalty is Imperative to our success.

• Set and measure all employees and stores to a high customer service goal.

• Merchandise Presentation

• Merchandise presentation must create a “WOW” factor when walking into a store.

• Brand offerings must be creative and create a great first impression.

• Ensures all stores are maintaining visual standards and are always “closing to open.”

• Manage Story Inventory

• Ensure all employees are properly trained on all basic inventory management/movement/receiving processes.

• Ensure all stores are maintaining (Door to Floor in 4 procedures) receiving process.

• Recruitment/Hiring and Training/Retention

• Ensure overall head count goals are being met across all levels of the store.

• Ensure stores are maintaining their labor scheduling budget/models.

• Create and/or maintain a development plan for employee growth.

• Develop employees at all levels to ensure the store’s bench strength.

• Operations

• Manage store management teams towards acceptable Store Operations/Human Resource audit compliance scores. Conduct training/inspection audits quarterly in each store.

• Understand and administer the HR policies and procedures and ensure compliance with them, consistently between stores.

• Responsible for ensuring accurate P&L

• Drive Sales, Profitability and Gross Margin Growth

• Responsible to ensure that all associates are current and up to date with product knowledge, product use, and related product market basket application through a commitment to formalized training and development within prescribed time lines and standards.

• Accountable to ensure that trends of underperformance are formally addressed, with clear and documented performance improvement plans.

• Communications

• Responsible to consistently and effectively communicate the company objectives to all store management teams through organized and scheduled conference calls and email communication.

• Establish a process to ensure that stores have accountability to expectations on a consistent and timely basis.

• Attributes / Requirements

• Experience working in visualization and marketing.

• Experience managing multiple employees at all levels.

• Minimum of 7 years of progressive responsibility in retail store operations, with successful multiunit specialty store responsibility.

• A proven track record of strong performance in driving performance and key field operations metrics, coupled with successful and consistent organizational development history.

• Demonstrated experience in successful rollout and implementation of area-wide store presentation, sales, operating discipline, and communications initiatives.

• Revenue and profit making orientation.

• Proven background and experience associated with associate relations, asset protection, and legal compliance.

• Outstanding leadership skills. Inspiring interpersonal effectiveness to lead team, train talent and effect change. Track record of building talent. Able to balance the need of delivering a creative experience, and a profitable result.

• Bachelor’s degree required.