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Kuehne+Nagel Sea Logistics Reefer Manager in Chicago, Illinois

Come join the Sea Logistics Reefer team in our Chicago branch!

Your Role

The Sea Logistics Reefer Manager will represent K+N in the local community that embraces both internal & external Sea Logistics Customer’s. The Sea Logistics Customer Care Location Manager is responsible for implementing and managing the Customer Care strategy on a local level as well as continuously optimizing the level of customer service to provide customer excellence. In addition, the Individual will be responsible for managing the Customer Care Location Team in developing customer relationships, on-boarding of new Customers and addressing any and all Customer complaints in a timely & satisfactory manner. The overall goal is Customer growth, satisfaction and retention.

Your Responsibilities

-Provide leadership, direction and monitor the Performance of the local Customer Care team and local Sea Logistics Field Sales team

-Oversee staffing and selection decisions, allocate resources and manages project assignments, as necessary

-Close cooperation with Branch & Area management as well as Sea Logistics operations (OCC) for an enhanced customer experience

-Profit Maximization – avoid additional costs & expenses due to internal service failure

-Financial Excellence & Development

-Pro-actively participate in customer visits / meetings as needed and in conjunction with local/Area sales personnel

-Manage Customer retention & focus on prospecting for new Business

-Stay up-to-date with Market Knowledge & provide continuous updates to the Team

-Business Development & Strategy setting to increase Market share

-Supporting Sales in turning opportunities into Business Partners

-Continuous improvement of processes and controls aiming for consistent customer satisfaction

-Enhance customer satisfaction through the highest level of service quality achievable

-Analyze & Follow up on Customer Feedback

-Quotation Qualification

-Actively seek regular community based activities for team participation

-Establish and maintain a positive employee experience


Your Skills and Experiences

• Ideal candidate for the SeaFreight Manager’s position must have 5 years’ experience in international freight forwarding, with thorough knowledge and understanding of seafreight product / environment with focus on operations, administration and accounting.

• Minimum 3 years managerial experience of operational department

• Customer focused

• Decision making capabilities

• Ability to work in a diverse environment and culture

• Network and relationship building both with external and internal customers

• Good communications and interpersonal skills

• Good Analytical skills

• Self-starter, disciplined with leadership and motivational abilities

• Proficient in MS products / fully computer literate

• Ability to be profit conscious

• Must be detail oriented, thorough and accurate and have the ability to efficiently solve problems through proven analytical and problem solving skills

Good Reasons to Join

We offer competitive compensation, a comprehensive benefits package employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.