Entity:

Innovation & Engineering

Job Family Group:

IT&S Group

Job Description:

We are looking for a UX Research Lead to join us as part of bp’s Digital Customer & Markets business and supported by bp’s Human Experience Design discipline (bphxd). You are someone who is passionate about building outstanding experiences and who thinks deeply about people, and the experiences we create, making them better for humans, our business, and the planet. You are leader that cares about developing junior UX Researchers, whilst actively inputting into our discipline to continually improve the quality of our research practice.

As UX Research Lead you will play a leadership role as part of the Design team for one of our digital product work-streams. As part of this you will own and manage all research activities, and where necessary engage directly in a hands-on capacity, working with designers, stakeholders and partners to deliver quality outcomes.

Your Accountabilities

• Work with the UX research director and Research leadership team to develop quality standards across practice, methods and ways-of-working

• Own and lead all research activities for the work-stream, ensuring that the appropriate processes, principles and resources are engaged to generate quality outcomes for customers and the business

• Ensure that activities and team members are supported when it comes to conducting research activities to gather, test, synthesize, present, or apply insights to the team’s work

• Ensure that your team and stakeholders are appropriately supported

• Champion UX Research across the organization, educating, influencing and guiding stakeholders and partners

• Mentor, manage and guide UX researchers to assure and improve research practice

About you

The successful candidate should have experience working as a ux researcher with an in-house design team or at a design/research agency. You should have a portfolio that highlights your approach to research. Other skills required:

• Be a natural leader in your field, an experienced practitioner, and a skilled team lead, in tune with industry trends and developments

• Have excellent knowledge of planning and executing appropriate qualitative and quantitative research methods, operating within design thinking and Agile delivery ways-of-working

• Have excellent communication, presentation and interpersonal skills; able to frame complex concepts simply, clearly and persuasively and adapt for different audiences and org levels

• Create evidence-led narratives that bring to life the experience of customers and colleagues, enabling partners to better understand, empathize and engage with their needs and mindsets

• Develop and cultivate strong relationships within a diverse partner community, manage their expectations and consider multiple perspectives which feed into the definition of solutions

• Coach and mentor teams and individuals to help accelerate the adoption of design and research within the organization

• Be able to manage external supplier relationships and services, which may include recruitment, consulting, tooling and other services

• Be well versed with working closely with designers in product, service, content, design engineering and DesignOps specialisms, and with customers insight and product roles

• Confident in speaking about UX Research as part of bp Design initiatives and community

• A degree in psychology, cognitive science, human factors, computer science, product/interaction design, human computer interaction or related disciplines, or equivalent professional experience

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Commercial Acumen, Commercial acumen (Inactive), Communication, Data Analysis, Data cleansing and transformation, Data domain knowledge, Data Integration, Data Management, Data Manipulation, Data Sourcing, Data strategy and governance, Data Structures and Algorithms, Data visualization and interpretation, Digital Security, Extract, transform and load, Group Problem Solving

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with disabilities may request a reasonable accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an accommodation related to the recruitment process, please contact us to request accommodations.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.