Job Responsibilities

• Provide leadership and guidance to team members to achieve performance targets.

• Monitor and evaluate team performance, providing regular feedback and coaching.

• Collaborate with other departments to ensure seamless workflow and quality service delivery.

• Identify and resolve operational issues and guest concerns promptly.

• Promote a positive and inclusive team culture, fostering associate engagement and development.

• Ensure compliance with company policies, procedures, and safety standards.

• Prepare and present regular reports on team performance and key metrics.

• Perform other operational duties as assigned by your manager

Critical Skills & Experience Requirements

• High school diploma or equivalent work experience.

• Proven experience in a leadership or supervisory role.

• Excellent communication, interpersonal, and problem-solving skills.

• Strong organizational and time-management abilities.

• Ability to motivate and inspire a diverse team to achieve goals.

• Proficiency in relevant software and tools.

• Knowledge of industry-specific regulations and best practices.

• Availabilit to work varied shifts, including evenings, weekends and holidays

• Ability to stand and walk for long periods of time including maneuvering up and down stairs