Description Customer Service Representatives will be interested in Robert Half's new position if they love building solid customer relationships. This Customer Service Representative position is an excellent career opportunity for an articulate, highly-skilled candidate. This short-term contract / contract / temporary to permanent Customer Service Representative position in Cincinnati Nt, Ohio could be perfect for you! This is a great position for you, if you thrive in a dynamic, rapidly-changing call center. The hours for this position are 9:30am-6:00pm.

Key responsibilities

• Field and send written business correspondence

• May support business development and client referral goals by actively cross-selling and referring customers

• Deliver outstanding, friendly customer service in a timely fashion

• Organize and route incoming telephone calls Requirements - Comfort and confidence when interacting with internal and external partners and clients/customers

  • Ability to use multiple computer systems, applications, and utilize search tools to find information

  • Expertise in customer service

  • Solid understanding of switchboard phones from 1-10 lines

  • Positive attitude and an engaging businesslike approach

  • Strong proficiency in Excel and other Microsoft Program skills required

  • Strong communication and interpersonal skills

  • Comfort in pursuing resolutions to complicated customer inquiries using complex research methods

  • Excellent problem-solving skills

• Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

  • Excellent customer service and office administrative skills

  • 2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred

We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .