Job Title: Operations Administrator Company: North Side Bank and Trust Company Location: Cincinnati, OH ESSENTIAL DUTIES Identifies, researches and solves problems related to ATM operations. Communicates ATM issues with branches. Reviews and settles ATM accounts. Maintains "hot card" file. Processes fraud losses. Coordinates debit card breaches, alerting customers and ordering new cards. Prepares and reviews appropriates system reports. Orders ATM and debit cards through new applications signed by customer. Maintains accurate and updated physical and electronic records of all correspondence related to ATM transactions. Provides a full range of professional, technical and general support to customers and Bank personnel regarding the proper execution of ATM transactions. Evaluates, responds to and corrects any audit exceptions or concerns related to ATM/debit card transactions. Assists in the investigation of all issues related to disputes, suspicious or fraudulent ATM claims or activity; files disputes with STAR; prepares related reports for Bank management and appropriate law enforcement and federal agencies in accordance with state and federal regulations. Assists in the proposal process regarding ATM services; conducts associated duties to ensure an accurate and timely response; helps coordinate the establishment of such services for customers. Assists in the development and implementation of new or enhanced ATM products and services, acts as liaison between the Bank and system vendors for the purpose of troubleshooting and product development. Provides support to all areas of the department as directed or where service or assistance is needed; provides direct back up to Wire Desk and Internet Banking Desk. Demonstrates superior customer service with appropriate follow-through with involved customers and employees. Provides a full range of customer service-oriented telephone and e-mail support activities to customers and Bank personnel; greets customers professionally; responds to inquiries of a specific or general nature; determines appropriate response or direction for the caller; issues messages. Resolves customer concerns, problems and discrepancies by clarifying issues within given authority; researches and explores answers and alternative solutions; reconciles accounts; enters corrections; reverses customer fees or charges with the concurrence of Bank management; escalates unresolved problems. Assumes responsibility for various department functions in the absence of staff members or in overload situations. Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions. Demonstrates knowledge of and adherence to Equal Employment Opportunity (EEO) policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action. Assures compliance with all Bank policies and procedures and all applicable state and federal banking laws, rules and regulations. MINIMUM REQUIREMENTS High school diploma or general education degree (GED); or 5 of related experience and/or training; or the equivalent combination of education and experience. Work related experience must consist of wire or funds transfer support background in the financial services industry. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be applicable to the financial industry. Basic knowledge of related state and federal banking compliance regulations, Bank policies and procedures, and the Bank's products and services. Ability to write,