Job Overview: This position's duties include: being the specialty department's referral outreach navigator that properly identifies the patient, verifies specialty referral that has been ordered, answers questions regarding type of specialist referral, and is knowledgeable regarding specialists scheduling protocols and locations. This position serves as the point of contact for referring providers, patients, and families. Performs outreach calls for specialty practice referrals, completes and maintains appropriate referral documentation in EPIC, utilizes scripting to support consistent messaging. Addresses referrals in a timely manner. Coordinate patient information necessary for a successful referral handoff and patient care. This position will develop and maintain relationships with department providers and offices. Job Requirements: High School Degree or GED in Physician practice setting or medical call center Equivalent experience in specialty area to support the navigation role Front office and back office operations for a physician practice, EMR, and Microsoft office Up to 1 year experience Clerical Physician practice Job Responsibilities: Other job-related information: It will be essential for this role to have strong customer service skills, excellent phone skills, demonstrate compassion to patients/families, able to collaborate with other roles, and make suggested improvements to facilitated patient referral workflows. Working Conditions: Climbing - Rarely Concentrating - Consistently Continous Learning - Consistently Hearing: Conversation - Consistently Interpersonal Communication - Consistently Kneeling - Rarely Lifting TriHealth is an equal opportunity employer. We are committed to fostering a diverse and inclusive workforce.