**To be considered for this position, you must apply on the Fortera website. Apply at: https://www.forteracu.com/careers

Systems Analyst ? Technology Clarksville, TN ID:663-064 Full-Time/Regular

Local Hybrid Remote to Clarksville, TN

POSITION PURPOSE

Maintains, upgrades, modifies, enhances, customizes, and supports the Credit Unions business applications and all other business critical and ancillary systems.Supports the execution of Forteras strategy through the administration and management of the core and related systems.Troubleshoots end user problems. Provides application and data integrity problem resolution. Translates business requirements into programs, reports, and functions that facilitate the Credit Unions core mission while looking for opportunities to improve members experience.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Maintain daily operations to meet Credit Unions information needs.

• Performs daily operations tasks as directed and monitor systems as needed.
• Resolves software/hardware issues, including after-hours support, involving vendors and co-workers as needed.
• Analyzes business functions and management information needs to seek new and more effective solutions, gain efficiencies, and evolve our systems
• Maintains system integrity and performance.
• Produces and transmit data to vendors as needed.
• Provides support for various vendors and interfaces.
• Build technical and functional documentation for new programs or as changes are made to existing programs.
• Ensures systems hardware and software meets regulatory requirements.
• Assists installing and testing latest software and OS patches from vendors to ensure continued, uninterrupted operation.

Responsible for establishing and maintaining good communication and coordination with system users.

• Promptly responds to users requests and ideas.
• Resolves problems and concerns. Provides assistance, support, and training to users as required.
• Ensures that software and reporting solutions meet users requirements and are completed on schedule.
• Ensures that interactions with users are clear, courteous, and understandable.
• Communicates as much information as possible to users, including reasons for problems, project status and deadlines.
• Serves as consultant and resource to users.

Assume responsibility for establishing and maintaining effective communication, coordination and working relations with area staff and with management.

Keeps management informed of significant problems and of progress attained in reaching established objectives.

Provides recommendations to establish new and more effective programs and future equipment needs.<