OhioMeansJobs|Cleveland-Cuyahoga County is sourcing for a Assistant Manager, Team Store in downtown Cleveland.   **

Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Company.

The Company are looking for service minded teammates, who are committed to working together to help us create amazing memories for fans, each other and all visitors to company location. 

PRIMARY PURPOSE: Assist the Store Manager in overseeing the daily operations of their assigned Team Store location and manage staff to ensure a quality fan experience which maximizes sales revenue and promotes a positive image of the Cleveland Guardians organization. Assist with the Sales division of Game Used/Authentic merchandise and work to build lasting relationships with all fans.

ESSENTIAL RESPONSIBILITES & DUTIES:

Human Resources

• Assist with recruiting, interviewing, hiring, training, and developing retail teammates.
• Teach, train and lead staff focus on sales and fan satisfaction.
• Hold staff accountable for results. Coach/counsel and take appropriate disciplinary action when necessary.
• Utilize ABI and leverage UltiPro for staff scheduling and employee onboarding and management.
• Manage and execute compliance with all Human Resources standard operating procedures.
• Assist other retail managers with staff development programs as needed.

Merchandising

• Ensure the sales floor (including windows/displays, where applicable) is visually merchandised to company standards.
• Ensure backstock and stockrooms are organized and maintained to company standards.
• Ensure daily recovery (re-stocking, sizing, "pinch & pull", general cleanliness).
• Ensure markdowns are completed timely and accurately (including backstock/stockrooms).
• Communicate with other retail managers what Merchandising successes work at your location.
• Based on research, communicate merchandising needs/opportunities to Store Manager and buying team.
• Assist in managing Silver Crystals jersey personalization process including customizing jerseys, letter/number inventory, and staff training on all processes.

Operations/Loss Prevention

• Proper staffing/scheduling to support the needs of the business.
• Perform Store opening procedures.
• Control budget for sales associate payroll, based on sales and trends.
• Manage controllable operational expenses (supplies, store maintenance, travel, etc.)
• Complete understanding with the ability to and perform and train others on all management functions on the POS system and backroom PC.
• Manage inventory control (receiving, product distribution, transfers, cycle counts, damages, MOSs, year-end physical inventory), keeping accounting department and Distribution Center aware of all shipment discrepancies (merchandise as well as supplies).
• Assist in developing and execute training of staff on internal/external loss prevention methods.
• Store Closing and banking procedures.
• Track sales and redemption of Indians Gift Cards through intranet and POS reports in conjunction with Accounting Department.
• Additional projects/responsibilities as assigned by Store Manager.

Selling/Fan Satisfaction

Assist Store Manager in driving sales results in assigned location.

Role Model START with HEART