Location: 4910 Tiedeman Road - Brooklyn, Ohio 44144 Hours: Monday- Friday from 8:30am-5:00pm Location: This position has a hybrid work schedule with at least four days from home and one day in office. The Lead Specialist Automated Clearing House (ACH) Exceptions and Reclamations will process file maintenance requests. Post adjustment entries to client accounts along with corresponding accounting entries to general ledger. Perform online and repository-based research. Answer customer service calls and perform intermediate-level online inquiries. Meet established goals/standards for quality while responding to customer inquiries. Maintain a high level of enthusiasm and professionalism while demonstrating the Key Values. Assist in the development of process improvement ideas that will enhance the client experience and improve operational efficiencies. Demonstrate effective decision-making skills and be able to think independently. Ensure compliance with operational, security and audit procedures. Perform ACH exception processing and research as required. Must work well in a team environment and understand the importance of "First Class Service". Process manual incoming and outgoing returns. Other responsibilities as assigned by manager. This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties Administers moderate procedures, analysis, tasks and reporting while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process Reviews and ensures proper documentation or procedures are used for moderate activities Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior level or supervisor. May provide service in relation moderate complex billing inquiries, service requests, suggestions, and complaints from customers Uses some independence of thought to resolve basic issues and refers more complex problems to supervisors or other experts. Recommends and implements programs to solve routine issues, contributes to workflow or process change and redesign, and forms a foundational/basic understanding of the specific product or process Accountable for regular reporting and analysis requests Typically covers a broad range of responsibilities rather than focusing on one specific role. Is fully proficient in duties while working under moderate to limited supervision. Other duties as assigned. Positions Required Qualification: 1+ years of experience in operations role High School Diploma or equivalent required. College degree preferred Works well with others in a fully developed team environment Open minded and adaptable to new ideas in a changing environment Exceptional attention to detail. Ability to work under pressure and meet deadlines Proficient in Microsoft Office applications Proficient in 10-Key, able to perform with a high degree of speed and accuracy. Proven ability to handle monetary/ processing functions independently Proven ability to handle high transaction volumes accurately and meet production goals Proven strong verbal/written communication and interpersonal skills Position Preferred Qualifications: Good judgement and decision-making skills, basic leadership skills Ability to identify issues and demonstration of basic analytical, research and problem resolution skills Comfortable navigating multiple computer systems and applications, utilizing resources to solve routine challenges Moderate knowledge of banking policies, procedures, government regulations Abili