Position: Collections Specialist Location: Columbus, OH Job Id: 635

of Openings:

1 Formed in 1934, Telhio Credit Union began as a credit union for Columbus Telephone Company (now AT&T) employees. 90 years later, Telhio now serves over 70,000 member-owners throughout central and southwest Ohio though our 13 full-service branch offices, online and with our mobile app. As the 6th largest credit union in Ohio, and the #1 ranked SBA Lender among Ohio credit unions, Telhio is a strong financial institution that continues to serve its members and community through extraordinary service, innovative financial solutions and a commitment to our communities. After generations of service and growth, we never lose focus of our original three core values - Caring, Commitment, and Integrity. The Asset Protection Specialist is responsible for contacting members who have delinquent loans and offer viable delinquency resolution solutions while providing good member service. Correspondence will primarily occur via the telephone, but may also communicate via email. Collections Specialist express understanding and empathy, while obtaining the reason for the delinquency in a non-threatening manner and offer repayment plans to resolve the delinquency. Collections Specialist process a variety of personal and business financial transactions, payment processing and application, as well as problem solving. What you will do: Process Financial Transactions/Account Dispute Resolution Review accounts for misapplied payments Review Loan Documents/System to identify loans that were set up with incorrect due date Delinquent Account Resolution Make outbound and receive inbound calls from members pertaining to delinquent account(s) Make contact with delinquent members; obtain reason for delinquency while expressing empathy and offer viable repayment solutions to resolve delinquency Thorough account documentation of conversation Ask probing open-ended questions Demonstrates active listening and effective questioning skills to gather pertinent information and documents thoroughly Contributes toward achieving Collection Department Goals & Objectives (i.e. delinquency goals, loss goals, offering alternative repayment solutions, providing good member service) Conform/Comply with all applicable Telhio policies and procedures (internal controls) and Federal and State Regulations What you will need: 1-2 Years of Collections Experience ideally High School Diploma/ GED Active Listening Effective communication skills (oral and written) Ability to multi-task Ability to operate computer terminal and calculator Ability to diffuse upset or angry members while obtaining account resolution Must have negotiation Skills Must have the ability to de-escalate agitated/upset members BS/BA degree preferred Telhio applicants must be able to pass a background check including: Credit, Drug Screen, Bondability, & Criminal Background What you will earn: Competitive pay Opportunity to earn incentive and bonus Benefits: medical, dental, vision, life and disability insurance 6% matching and immediately vested 401(k) plan Paid holidays, vacation and personal time Opportunity for personal career growth, continued education and mentorship programs Volunteer opportunities impacting the local community Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitt