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JPMorgan Chase Creative Operations Manager, Sr Associate in Columbus, Ohio


You will be expected to have the right people in the right place at the right time to allow the internal agency to produce

great work - on time, on budget, ensuring controls are met and as efficiently as possible.

R esponsibilities

  • Be the communications hub between all internal agency team members and Brand partners that touch an assigned project

  • Ensure that proper forecasting is being done for all projects on assigned business

  • Manage and be accountable for each step of the creative development process through to production and delivery

  • Proactively guide projects through internal systems

  • Manage schedules

  • Work with Resourcing Manager to coordinate and plan creative resources

  • Engage in contingency planning and recommend solutions

  • Alert team if project strays out of the original set parameters

  • Negotiate/communicate with creative, account management, strategy and production team members every step of the way

  • Keep detailed records of the life of a project and share information as necessary

  • Ensure that agreed-upon agency workflow is followed


  • Manage and drive weekly status meetings

  • Create and manage all timing plans

  • Work closely with Creative Directors to determine specifics for creative development on each project and facilitate movement from one step to the next

  • Set up and run all necessary key touch-point meetings in the process

  • Manage and enforce a rigorous approval process

  • Coordinate with production - ensure that feasibility checks are being done

  • Manage a detailed and organized history of each project



  • A minimum of 3+ years of project management experience - advertising agency background required

  • Understanding of broadcast, print, digital, social

  • A self-starter who is curious

  • Extremely detailed oriented and organized

  • Excellent writing and communication skills

  • Cool, calm, collected and collaborative

  • Strong sense of design and experience with industry leading creative output

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans