JPMorgan Chase Field Performance Management - Analytics Solutions - Vice President in Columbus, Ohio
Chase Consumer & Community Banking (CCB) serves more than60million U.S. households and 4 million small businesses with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank with our nearly 4,800 branches in 48 states and the District of Columbia, 16,000 ATMs, phone or digital channels. We have leading positions across each of our CCB divisions and we are ranked #1 in online banking, #1 most-visited banking portal in the U.S. (chase.com) and #1 in the JD Power US Retail Banking Satisfaction Study. Summary of our CCB businesses are:
Consumer Banking: Serves more than 26.5mm checking households with $775B in deposits
Business Banking: provides financial advice as well as deposit, credit and cash management products to more than 4mm small business owners with up to $20mm in annual revenue
J.P. Morgan Wealth Managementoffers the full spectrum of investment services with more than $700B in assets under supervision. The business includes Chase Wealth Management, serving clients from branches, J.P. Morgan Advisors, advising clients through home offices, a new hybrid advisory unit called Personal Advisors, and Online Investing
Card Services: is the #1 credit card issuer in the U.S. based on sales and outstanding. As of 4Q21, there are over $148B in loans outstanding and over 50million active credit card accounts
Chase Auto:is one of the largest providers of auto financing in the U.S, with a portfolio valued over $80B. Chase offers direct lending to customers as well as commercial loans and floor plan financing to dealers. Additionally, Chase Auto enjoys a robust "private label" client list, wherein it is the exclusive subvention partner for manufacturers like Jaguar-Land Rover and Subaru.
Home Lendingoffers purchase and refinance home loans, helps customers access the equity in their homes, services residential mortgage loans, and provides affordable housing solutions to customers struggling with mortgage payments.
Connected Commerceis focused on achievingthe firm's goalof expanding beyond core financial services to deliver unique customer experiences and unmatched value viaLending, Loyalty, Offers & Shopping, Partner Benefits, Payments, Dining and Travel.
Digital leads the delivery for our mobile and online customer experience which includes more than 60 million active digital users across all major lines of business with a total investment of $1B annually across Product, Design, and Technology. As the "front door" to many of the firms offerings through Chase.com and the Chase mobile app, Digital is focused on building products, features and services quickly, predictably and with quality.
Technology fuels almost every aspect of our company and is at the heart of everything we do to enable our customers, clients and employees and is focused on delivering market-leading technology capabilities with speed and in a secure, stable and scalable way. CCB annually invests $4B on technology.
Operations includes a global team of 36K colleagues across a global network of service centers handling Customer Service, Fraud, Disputes and Claims, Collections and Recovery, Customer Fulfillment and Customer Communications across CCB.
In October 2020, JPMorgan Chase announced a $30B racial equity commitment over five years to help close the racial wealth gap among Black, Hispanic and Latino communities. So far, JPMC has deployed or committed more than $13B and CCB is at the heart of much of this effort with the Home Lending business enhancing mortgage products to create better access to and expand credit as well as the opening of multiple Community Center branches to engage locally in underserved communities and enable customers to improve their financial health and access to banking.
As an Analytics Solutions Vice President on the Field Performance Management Product, you will join a dynamic team that is creating and implementing a Field Performance Product Vision for One Chase Bank line of Business. You have a strong technical background, be risk-savvy and enjoy a fast-paced, innovative work environment. If you are, join us to make an impact in Consumer, Wealth Management, Business Banking, and Home Lending!
You will play a key role in driving transformation in our data environment and delivering technical solutions to meet the evolving needs of the business, specifically delivering the enablement of mobile experience, incorporation of Natural Language Processing, Artificial Intelligence and Machine Learning and enablement of actionable workflow from insights for the FPM Product. The Product integrates multiple technologies and user interfaces providing Field Leadership and Business Managers an improved Employee Experience which enables them to make more informed commercial decisions, faster.
Focuses on stakeholder management to ensure delivery is focused on the right things and reducing the cost-to-deliver
Responsible for activities that have a significant impact on roadmaps, agility metrics, OKRs and overall financial results
Delivers communications to leadership team on the strategy and progress
Partners to ensure that the product's risk and controls framework is maintained
Participates in a highly motivated team working seamlessly with cross-functional partners
Respects, values and promotes diversity and inclusion
Ensures strong employee engagement
Required qualifications, capabilities and skills
7+ years' experience in financial services, product management and/or Agile software development
Bachelor's degree in Finance, Computer Science, Business Management or comparable field of study
Knowledge of scaled agility frameworks (Lean, Agile, etc.)
Proven track record of managing risk and controls
Preferred qualifications, capabilities and skills
Passion for understanding customer needs and demonstrated ability to build digital products
Ability to think strategically and to connect the dots to the bigger picture, while still comfortable diving into the details required to ensure successful execution
Proven success in collaborating, influencing and driving decisions with multiple stakeholders
Demonstrated leadership abilities with track record of driving results through cross-functional organization
Ability to manage multiple projects with tight timelines whilst working across senior levels of the organization
Excellent quantitative, critical thinking and analytical problem-solving skills - as well as written and verbal communication and project management skills
Professional maturity, personal integrity, strong work ethic, self-starter who is creative with a 'can-do' attitude
Candidates must be able to physically work in our Columbus, OH or New York, NY offices 3 days a week and remotely from home 2 days per week. The specific schedule will be determined and communicated by direct management.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans