Location: This role will be hybrid onsite in Columbus, OH. It will be onsite for 3 days a week. We are looking for someone who is willing to relocate or local.

Top Skills:

• Managing 3rd party vendors.

• Application Management, Service Management, and Backlog Management.

• Support of financial systems.

Description:

Our client is currently implementing Oracle as its Financial System moving forward. They are utilizing a 3rd party vendor, PWC, for this implementation. As they near the completion of the implementation, they will also be partnering with PWC to oversee the run portion of this project. PWC will be responsible for the Oracle Fusion Financial applications for the next year plus.

Our candidate will be responsible for managing the 3rd party vendor to make sure they are meeting business expectations. They will be interacting heavily with PWC, finance leaders, and other IT Leaders in this role. This role has a focus on Incident Management, Change Management, and working through a backlog process. Our client is currently using ServiceNow and Excel to manage the ITSM and backlog.

The two responsibilities for this individual will be 1 Managing the 3rd party vendor and 2 managing the backlog of change. This person must have an "influencer" personality.

Purpose of Role:

The candidate will own and drive the service outcomes, reporting through to senior and executive management and accountable for:

AMS Service:

• Ensure Service Quality: Drive the delivery of day-to-day operations of our AMS services and the attainment of agreed service level agreements.

• Service Management: Day to day operational management, oversight, reporting and escalation of core service management capabilities, Incident, Problem, Request, Change, and Release Management.

• Communication: Keep customers and stakeholders informed of the performance of the service, including outages and changes.

• Governance: Management of budget, cost and right sizing the support model based on stability of the service.

• Collaboration: Build relationships with key cross functional teams in the delivery of end-to-end service.

• 3rd Party Management: Day to day management of 3rd party activities, in line with the outcomes of the contract.

Backlog Service:

• Backlog and Major Change: Own the management, co-ordination, development, and release of identified and prioritized change.

• Business expectation: Ensure priorities are understood and critical path is delivered, communicating where critical path changes and the implications.

• Governance: Ensuring the best use of available resources in the delivery of change, management of the budget and cost, driving the benefits of the planned change.

• Collaboration: Build relationships with key cross functional teams to enable the delivery of changes.

• Reporting and tracking: Develop and communicate reporting enabling visibility on third party performance.

Responsibilities:

• Accountable for the end-to-end IT Service Operations and Backlog delivery for the client.

• Ensures the day-to-day operational activities, priorities and escalations are delivered through indirect influence and leadership.

• Identify and action against stability and service improvement opportunities.

• Delivers leadership in the development of a strategy to provide outstanding service capabilities and the cascading of this strategy to all teams involved in the end-to-end delivery of these services.

• Drive cross functional team to service outcomes, where capacity is available, ensuring it is utilized against both AMS and Backlog services.

• Engage broader teams in the delivery of our services to ensure end to end delivery is not impacting our services.

• Chair the governance forums to challenge and manage the budget, cost, priorities and cost efficiencies and reduction.

• Deliver services to agreed KPIs that support our world class objectives ensuring that this is visible with senior and executive members of the Business community, the IT organization, and Suppliers.

• Deliver transparent and effective reporting, driving decisions and points of communication with stakeholders.

• Develop, grow, and maintain key relationships across IT, Partners and into the business.

• Holds suppliers accountable at a senior level and ensures that the relationship enables effective delivery by suppliers.

• Senior manager responsible for the quality and outcomes of service reviews in line with schedules.

• Lead other governance meetings in accordance with schedules.

• Act as senior escalation as required by the operation of these in-scope services.

• Act as a key approver in new or changing of services through delivered through the Backlog service into operations.

• Ensure Service Levels are being focused on, delivered and where not, communicated with on-going improvement plans to return to green.

• Respond to Audits and ensure that all Audit points are effectively remediated in line with their processes.

Additional Skills & Qualifications:

• Experience: 10 Years+ IT Service / Application Management Services and Development experience with recent experience in a large international organization.

• Strategic: Demonstrable experience of delivering Global IT Service Strategies and management of a third-party contract.

• Financial: Excellent financial management skills with experience of managing budgets of £5m

• • Experience in Financial systems, ideally Oracle Fusion.

• Experience of IT Transformation particularly being in an interim state moving toward end state design.

• Experience of corporate IT Application systems including cloud and SaaS services that underpin these.

• Familiarity with development and operational frameworks.

• High level of experience in delivery of IT Service Strategy.

• Leadership experience of managing cross functional teams and suppliers in a fast paced, virtual, international, and demanding work environment.

• A history in directing and managing change and continuous improvement.

• Excellent analytical skills including an ability to anticipate and highlight potential issues and opportunities.

• Ability to engage, build relationships with and influence senior leadership and key business stakeholders.

• Possesses exceptional communication skills, with the ability to engage different audiences at all levels.

• Must be able to manage multiple/conflicting priorities, appropriately prioritizing and allocating resource, with a strong history of delivery.

• Excellent level of understanding around performance management concepts, benchmarking, and metrics.

Benefits: Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

  About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.