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Anthem, Inc. Health Program Representative III in Columbus, Ohio

Description

SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.

Health Program Representative III

Must live in the Marietta, OH or Athens, OH area.

*Work from home position.

Responsible for providing initial contact between distinct Care Management programs and specific identified members. Must be able to successfully perform all the duties of the Health Program Rep I. Provides technical support to various staff.

Primary duties may include, but are not limited to:

  • Understands and applies specific workflow, processes, departmental priorities and guidelines.

  • Resolves complex situations and ensures assigned staff are directed to the appropriate resources.

  • Resolves escalated calls from team members.

  • Under supervision, provides training and mentoring of staff and can role-play expected steps.

  • Gathers information from hospitals, health plans, physicians, patients, vendors and other referral sources.

  • Requires expert knowledge and proficiency of Health Program Rep role.

Qualifications

Requires HS diploma or equivalent; 1 year of experience in complex customer service or call center environment; or any combination of education and experience, which would provide an equivalent background. Prior experience mentoring others and providing job specific technical support preferred.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) + match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. An Equal Opportunity Employer/Disability/Veteran.

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

REQNUMBER: PS47226-Ohio

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