The Business Support Operations Manager will lead the Business Support/Control program for the J.P. Morgan Wealth Management Business Administration & Operational Excellence team . As the Business Support Operations Manager the primary focus is on fostering strong relationships with supported business units while identifying and implementing risk- controlled measures that align with regulatory and compliance requirements. This role demands a strong knowledge of the broker/dealer business, an ability to identify issues and gaps, and an ability to effectively communicate your findings. The operations manager collaborates with internal teams to implement improvements, oversees adherence to quality standards, and plays a pivotal role in issue resolution. The Operations Manager will partner with the Control Manager on all things within CORE, Issue Management and Regulatory Notices/ Legal Obligations.

Job Responsibilities

• Manage and/or drive change within business unit by building strong relationships, implementing controlled processes, and communicating results

• Work directly with the Control Manager to ensure CORE application is up to date with current processes, risks, and controls

• Lead control evaluations with Centralized Control Evaluation Team

• Collaborate with teams to implement process improvements and enhance overall quality

• Establish thresholds and triggers for Key Process Indicators (KPIs) and Key Risk Indicators (KRIs)

• Serve as audit liaison

• Oversee Exam Ready program to ensure audit readiness

• Create a culture of risk and control that acts with appropriate understanding and urgency; with ultimate responsibility to safeguard our customers and our business

• Provide responses to legal obligations/ regulatory notices

• Conduct end- to-end process reviews

Required qualifications, capabilities, and skills

• 5 or more years of experience in the securities

• FINRA Series 7 required

• Demonstrated ability to network, partner and influence leaders in various parts of the organization in order to move the business forward

• Ability to balance producing strong results with proper risk management

• Strong compliance record in previous position(s)

• Ability to manage multiple priorities in a fast paced environment; extremely organized and adaptive to change

• Strong communication skills, attention to detail and excellent follow-through; highly professional and experienced in creating and presenting information to large audiences at various levels of the organization

• Demonstrated knowledge of Windows, Microsoft Office software (Word, Excel, PowerPoint, Access, etc.) and various file manipulation skills

• Strong commitment to upholding a sound risk and controls environment

Preferred qualifications, capabilities, and skills

• Bachelor's Degree preferred or equivalent work experience required

• investment industry preferred

• Control or Business Control Background preferred

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans