The Director, Sales - On Demand is responsible for the overall success of the On Demand Sales Channel focusing on non-contractual and simple contract based Commercial/Industrial and unbranded retail sectors of the industry, while growing our customer base and maximizing gross margin produced, profitable volume sold, and customer satisfaction. Success against these objectives will be measured using volume, gross profit, staffing, and expense management objectives for the business as documented in each year's annual budget. Additional responsibilities include leading the Operations Team supporting the On Demand business and coordinating all marketing and branding efforts. Responsibilities Coaching and Mentoring Develop clear goals for staff each year that support company goals and objectives Develop a coaching strategy for staff to achieve or exceed goals and objectivesRegularly review performance with staff Help staff focus on what is within their control to achieve success Celebrate success Quickly address performance issues in a constructive manner Create positive accountability and follow-up to achieve goals Departmental Leadership Develop clear vision, goals, and objectives for the team that support company goals and objectives and keep team members focused on high performance throughout the year Foster alignment of leadership with departmental objectives through impactful reporting and socialization Implement a strategy for departments to examine and improve key processes used every day Develop annual budget including individual sales rep volume, gross margin targets, and full departmental expenses Develop and track sales and operational metrics to ensure clear visibility allowing for corrective action Develop and execute clear departmental strategy to achieve measurable financial goals (P&L and budget) that maximizing profitability and customer retention. Coordinate team member scheduling and staffing to ensure excellent customer service and response is achieved Provide a regular feedback strategy for the department to evaluate results and make improvements Model and always encourage all employees to display the highest standards of service Identify tasks that are critical to maintaining customer satisfaction levels and communicate with employees to raise awareness of their individual roles in delivering satisfaction Maximize productivity and minimize costs while maintaining a high standard of customer service - drive a culture of ongoing efficiency and excellence Sales Leadership Select and develop the account representatives that sell, service, and support all Mansfield offerings Continually network to identify potentially improved sales talent or business development opportunities Work with product line managers, corporate marketing team, national and regional sales teams, and inside sales to maximize regional and company earnings and overall volume growth Work with supply and the deal desk to ensure maximum profitability (day deals, MOC inventory, contract compliance, etc.) Partner with sales and Customer Relationship Managers to ensure smooth on-boarding of new customers (attend new account set-up meetings) Work closely with and support sales reps to help develop and grow their book of business Remove obstacles to the success of sales reps and provide coaching to enable them to achieve business development goals Develop a book of business that achieves goals for both existing customer growth and winning new business Ensure current and new offerings are communicated on a timely basis to current and potential customers Maintain relationships with high value customers and serve as a point of escalation and high order critical thinking for relevant stakeholders Focus on recruitment, development, and continuous training/motivation of the assigned sales tea