Director WW Internal Engagement

Cupertino,California,United States

Marketing

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. The worldwide Apple Retail Engagement & Marketing team defines, makes and delivers programs, campaigns, initiatives and experiences that help Apple Retail’s customers and teams discover, be inspired by, learn about and go further with Apple’s products and services, and does so in a manner that is true to our values. We are seeking an experienced Communications leader to innovate, define and optimize the editorial approach, resources, plans, process and platforms required to deliver world-leading communications and training programs and experiences for our worldwide Retail teams!

Description

In this role, you will develop and manage the internal communication and field training strategy, including evolving key messages and elevating our communications and training playbook ensuring we have the right programs, tactics and infrastructure in place to meet the wide-range of communication and readiness needs of our 65,000+ team members. Ensure programs are aligned to meet Retail’s business priorities and enhance team members experience, deepen belonging and connection and help drive business performance daily in a way that is consumable and valuable for our teams. Build and run the communications and training management system that supports alignment across the business on key priorities while also allowing us to shift to unplanned and evolving needs of the business. Partner with regional Field Leadership, Online Store, Retail Stores Operations, Retail Design and Merchandising, People and other teams across Apple to ensure cohesive execution of retail engagement and marketing initiatives. Lead by example in promoting inclusion and diversity within the team. Ensure these values are coordinated into all programs and initiatives, and actively participate in diversity and inclusion communities.

Minimum Qualifications

• 20+ years proven experience in developing employee facing content, strategies and programs, including daily, unplanned and operational communications and training programs, for large (15,000+) customer-facing teams.

• 15+ years leading global multi-disciplinary, high performing teams and at least 5+ including managers and senior level individual contributors.

Key Qualifications

Preferred Qualifications

• 15+ years of experience implementing new technologies and approaches for communicating and learning at scale.

• Deep expertise building and delivering labor relations and an employee sentiment strategies, campaigns and programs.

• An encouraging leader of people who is able to recruit, empower, and develop outstanding talent. An excellent teammate who leads from the front and will champion doing what’s right.

• A strategic problem solver who can simplify the complex and can advocate for delivering, outstanding communication and training programs.

• Ability to navigate complexity, problem-solve, and collaborate with local and global partners to gain agreement across senior executive teams.

• Skilled at aligning priorities, assessing needs and crafting messaging, programs and approach against long-term strategies and rapid response communications and training.

• Forward-thinking business leader with a focus on developing creative solutions and understanding of Retail priorities.

• A doer who is not afraid of digging into the details.

Education & Experience

Additional Requirements

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $255,400 and $408,200, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

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