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Advancial Federal Credit Union Collections Supervisor in Dallas, Texas

Founded in 1937, Advancial is one of the oldest and largest credit unions in the country. We are an established and proactive full-service financial institution providing personal, convenient and advanced financial services to individuals and select group partners. Our mission is to create lasting value for our members through superior service, quality products, and innovative solutions.

At Advancial, we always strive to provide the best service and products to our members because we love what we do. We work together to build a culture that promotes a positive employee experience. We’ve been named a Best Company to Work for in Texas for nine consecutive years and a Best and Brightest Company to Work For nationally and locally because we’re serious about building fulfilling careers and not just day jobs.

We invite you to learn more about this position and what Advancial has to offer by completing our online application.

Advancial Federal Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters

Advancial Federal Credit Union participates in the Electronic Employment Verification process. Please click here for more information.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please complete the form below. If you’d like to view a copy of the company’s affirmative action plan, please complete this form.

Responsible for the day-to-day operations of the collection floor. Manages the collection process to meet collection goals. Establishes programs to support, mentor and develop employees. Responsible for ensuring a positive culture within the Asset Management Department.

  • Maintains broad and current knowledge of the Fair Debt Collection Practices Act, Fair Credit Reporting Act and other applicable Federal and State regulations; trains staff accordingly, and ensures compliance at all times.

  • Responsible for hiring, coaching, disciplining, and evaluating staff. Directs employee training to improve efficiency and ensure conformance with standard procedures and practices.

  • Reviews and manages action plans, processes and strategies for collectors to minimizer loss.

  • Monitors phone calls for quality assurance and training purposes, with the ultimate goal of improving customer service.

  • Reviews past due accounts to verify proper procedure is being followed in the collection process and that all due diligence is performed in accordance with the policies and procedures of the Asset Management Department.

  • Maintains thorough documentation on all accounts reviewed with an emphasis on detail and accuracy.

  • Reviews and approves all Power of Attorney documents. Recommends qualified accounts for appropriate legal action.

  • Periodically reviews all collection processes and systems; implements enhancements as needed to ensure maximum efficiency.

  • Prepares routine and ad hoc reports related to departmental, collector and team leader performance.

Department Hours are M-F 8am - 6:30 pm, shift may vary based on coverage and needs of the department.

Salary range for this position is $55,000 - $70,000 based on relevant experience.

Associate's degree (A. A.) or equivalent from two-year college or technical school; two years related experience and/or training including one year of supervisory experience; or equivalent combination of education and experience.

Street: 100 E Royal Lane

ID: 2022-1246