Guest Services Representative - Info Desk

Location: Danbury, CT, United States

Requisition ID: 38153

Salary Range: 16.00 - 26.83 HOURLY

Work Shift: Per Diem: Variable shifts 7am-11:30pm including some weekends

FT/PT/PD: Per Diem

Exempt/Non-Exempt: Non-Exempt

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Description

Nuvance Health is a network of convenient hospital and outpatient locations — Danbury Hospital, New Milford Hospital, Norwalk Hospital, and Sharon Hospital in Connecticut and Northern Dutchess Hospital, Putnam Hospital Center, and Vassar Brothers Medical Center in New York — plus multiple primary and specialty care physician practice locations including The Heart Center and non-acute care affiliates.

Summary:

Greet and monitor all visitors to Nuvance Health's Danbury Hospital. Provide patient room and phone numbers to callers and visitors using a computerized visitor badging system while adhering to all Nuvance Health policies especially patient confidentiality. Direct patients/visitors to their proper destinations. Process visitors in an efficient, courteous, and friendly manner in order to achieve patient and visitor satisfaction.

Responsibilities:

• Monitor visiting hours and distribute computerized passes in accordance with Nuvance Health's visitor policy

• Process visitor badges and distribute in a timely and efficient manner

• Navigate through different computer programs to troubleshoot technical issues

• Adhere to all policies specific to visitor restrictions and patient confidentiality

• Demonstrate a courteous and friendly manner when assisting visitors and the general public

• Assist visitors with valet inquiries in the absence of the parking ambassador

• Locate and coordinate with appropriate departments for the receiving of after hour and weekend time sensitive packages

• Identify and communicate emergencies that occur in the lobby area accurately.

Requirements:

• High School Diploma or GED and six months of customer or guest services experience

• Basic Microsoft Excel, Outlook, Teams and Word and data entry skills, preferred

• Ability to communicate in Spanish and/or Portuguese, a plus

Location: Danbury Hospital, 24 Hospital Ave., Danbury, CT

Work Type: Per Diem

Standard Hours: 0.02/ 2 shifts per month

Work Shift: Per Diem: Variable shifts 7am-11:30pm including some weekends

Exempt: No

Grade: U2

Salary Range:

$16 - $22 HR/DOE

Working Conditions:

• Little or no manual skills/motor coordination & finger dexterity

• Little or no potential for occupational risk

• Sedentary/light effort, may exert up to 10 lbs. force

• Generally pleasant working conditions

EOE including disability/veterans

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to assure that you are considered for current or future opportunities.

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