Description We are looking for a dedicated Account Manager to join our team in Danvers, Massachusetts. This role is primarily focused on sales support within the label and printing industry. You will be responsible for inside sales, data mining, and responding to customer inquiries. This role offers a contract to hire employment opportunity.

Responsibilities:

• Provide customer service over the phone and via email

• Work with our ERP system and coordinate with other sales teams, shipping department, and external customers

• Mine data and produce sales revenue reports

• Answer customer questions regarding product info, pricing, and lead times

• Assist sales staff in organization, coordination, and scheduling of tasks and appointments

• Lead creative selling and marketing projects to provide customer-specific labeling and merchandising solutions

• Guide customers through the initial on-boarding process of our on-demand label printing software and hardware

• Monitor continued sales revenue to maintain and grow current accounts

• Submit orders and work with management on pricing strategy

• Communicate with our customers to provide continued support and success

• Responsible for the accuracy of customer order sheets

• Monitor current finished goods inventory for certain customers

• Process equipment orders and parts

• Review sales history and usage to help customers keep supply on hand

• Work closely with the internal teams to support and ensure smooth implementation of customers’ needs and expectations

• Input leads into our CRM system

• Respond to customers' questions about products, prices, lead times, and resolve problems

• Recommend products to customers based on needs and interests

• Oversee the design and proof of labels. Requirements • Minimum of 1 year of experience in a sales support or similar role

• Proficiency in CRM platforms

• Experience with ERP - Enterprise Resource Planning systems

• Proficient in Microsoft Office Suites, including Microsoft Excel and Microsoft Outlook

• Familiarity with 'About Time' software

• Experience with billing functions and cash activity management

• Ability to effectively communicate and collaborate with C-Suite level personnel

• Strong customer service skills with a focus on customer satisfaction

• Proven experience in business sales

• Willingness to continuously learn and adapt in a fast-paced environment

• Excellent organizational and multitasking abilities

• Strong written and verbal communication skills.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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