Site Manager

Position Profile

The Site Manager is accountable for the daily operations of a small to medium-sized site and manages a small team. Responsibilities include overseeing contracted services, such as copy services, courier services, managed print services, hospitality, imaging, and mail services. This role involves assessing talent, supporting staff career development, and conducting performance management activities and employee counseling with support from assigned leadership.

Job Duties and Responsibilities

• Manage daily operations of a small-to-medium site while overseeing a small team of direct reports.

• Prioritize multiple and competing tasks, communicate team vision and priorities, and foster a positive work culture to maximize retention.

• Demonstrate working knowledge of Ricoh products by efficiently using existing products/processes or offering alternatives.

• Manage production labor percentages by meeting company standards for production worker and quality control labor.

• Consistently apply and improve operational quality using RICOH Service Excellence tools.

• Work with customers to improve business processes, ensuring achievement of Service Level Agreements with support from AOM/ESM or NOM.

• Create and maintain a customer-focused environment with regular end-user feedback and customer satisfaction surveys, focusing on business retention and customer service.

• Ensure shift quality by meeting goals in audit, deadline standards, and compliance, utilizing best practices and tools.

• Match employee skills and equipment with production demands to ensure appropriate staffing.

• Motivate employees and recognize their accomplishments promptly through Ricoh Recognizes programs.

• Clearly communicate job expectations to direct reports through training, cross-training, coaching, counseling, and performance evaluation.

• Identify training and performance targets, supporting staff development through Individual Development Plan management.

• Evaluate team member performance, providing career development and training opportunities.

• Maintain formal daily contact with the customer to ensure understanding of their requirements.

• Identify gaps or scope creep in service delivery and adjust process documentation to align with client or Ricoh frameworks while meeting financial responsibilities.

• Facilitate resolution of pricing, orders-in, and invoicing issues by interacting and communicating with the sales department.

• Create and support site-required reporting, customer presentations, and business reviews to ensure alignment with contractual requirements, with support from AOM/ESM or NOM.

• Perform other duties as assigned.

Qualifications (Education, Experience, and Certifications)

• Education: High school diploma or GED is required.

• Experience:

• 3-5 years of related work experience in B2B or technical fields.

• At least 2 years of managerial experience is strongly preferred.

• 3-5 years of customer-facing work experience required.

• Technical Knowledge: High-level technology understanding and proficiency in Office 360.

Knowledge, Skills, and Abilities

• Strategic problem-solving and ability to handle complex issues.

• Effective presentation skills for medium-sized groups.

• Complex problem-solving abilities.

• Strong customer service and technical aptitude.

• Professional written and verbal communication skills.

Working Conditions, Mental and Physical Demands

• Typical office environment with adequate lighting, ventilation, and a normal range of temperature and noise levels.

• Work assignments are varied, requiring interpretation, comprehension, and application of complex materials and data.

• Some physical effort required, which may involve standing, walking, bending, reaching, stretching, and lifting or moving items up to 50 lbs.

• Moderate dexterity for regular use of calculators, keyboards, hand tools, and eye/hand coordination.

The above statements describe the general nature and level of work performed by those assigned to this job. They are not an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.

• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

• Augment your education with team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays annually

• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

EEO/Affirmative Action Employer -- M/F/Disability/Veteran