Job Summary

Under general direction, performs a wide range of reception, Business Office and Administrative duties in support of the Administrator and Director of Nursing. Provides a comfortable and positive environment for staff and residents.

Essential Functions

• Welcomes all individuals that enter the Rehabilitation and Skilled Nursing Facility. Answers telephones promptly (within three rings), providing caller with complete, accurate, prompt and reliable information ensuring customer satisfaction and dispersal of messages. Ensures a comfortable and pleasant environment for residents and visitors and maintains amenities in the common area/lobby.

• Provides a wide range of duties supporting Facility Administrator and Director of Nursing, including special projects.

• Prepares meeting arrangements, schedules room preparation and prepares packets and handouts as needed.

• Troubleshoots situations which may arise involving visitors or residents in the lobby.

• Composes and prepares administrative correspondence including letters, memos, policies and reports as needed.

• Develops and manages schedules for the Administrator to ensure efficient utilization of his/her time.

• Trains and mentors new Receptionists.

• Acts a liaison between our residents, staff and/or family members.

• Promptly notifies the maintenance department of any emergencies occurring in the building including the fire panel.

• Maintains office equipment in working order and/or follow up with repair when necessary.

• Responsible for monitoring and ordering of office supplies.

• Takes ownership to resolve customer problems and complaints. Reports resident and/or family members concerns to the appropriate department director.

Qualifications

• Required High School Diploma

• 2 years of relevant experience 2-3 years of office experience Required

Physical Demands

• Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 25 lbs

• Waist to Waist > 5 lbs: Seldom up to 25 lbs

• Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs

• Waist to Overhead > 5 lbs: Seldom up to 5 lbs

• Bilateral Carry > 5 lbs: Seldom up to 25 lbs

• Unilateral Carry > 5 lbs: Seldom up to 10 lbs

• Pushing Force > 5 lbs: Seldom up to 20 lbs

• Pulling Force > 5 lbs: Seldom up to 15 lbs

• Sitting: Occasionally

• Standing: Occasionally

• Walking: Occasionally

• Forward Bend - Standing: Seldom

• Forward Bend - Sitting: Seldom

• Trunk Rotation - Standing: Seldom

• Trunk Rotation - Sitting: Seldom

• Squat: Seldom

• Stair Climbing: Seldom

• Crawling / Kneeling: Seldom

• Reach - Above Shoulder: Seldom

• Reach - at Shoulder or Below: Seldom

• Handling: Occasionally

• Forceful Grip > 5 lbs: Seldom

• Forceful Pinch > 2 lbs: Seldom

• Finger/Hand Dexterity: Frequently

• Visual Acuity ¹ [None = No; Seldom = Yes]: Seldom

• Color Vision (Ishihara) Test [None = No; Seldom = Yes]: Seldom

Primary Location

SITE - Common Retirement Community - 16351 Rotunda - Dearborn

Department Name

Administration - Dearborn Resident

Employment Type

Full time

Shift

Rotating (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8:00 a.m. - 4:00 p.m.

Days Worked

Monday - Friday

Weekend Frequency

Variable weekends

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.