Job Information
TEKsystems Technical Business Analyst in Dearborn, Michigan
No C2C Must have automotive experience.
Description:
Technical Business Analyst role will be responsible for production support of ConsumerConnection. Triage of incidents, change request and support tasks and data & project analysis.
Essential Job Functions -
• Support all operational aspects of the ConsumerConnection product.
• Investigate new/unknown/existing issues in ConsumerConnection. Clearly document all findings in the issue tracking system.
• Utilize issue tracking system (JIRA) daily.
• Provide feedback to the clients and technology managers.
• Generate routine and ad-hoc reporting and analysis to assist in evaluating production performance and resolving issues
• Review and analyze data and requirements and test plans/cases in support of existing and new initiatives.
• Participate in UAT, help to identify and report bugs, user-interface problems, documentation, or other potential problems (from both the Technical Support and the Customer/End User perspective).
• Provide support for and minor enhancements to reports utilized by the QC process.
• Perform other duties as needed
Other responsibilities:
Run daily support triage sprints and keep things organized and participate in other regular meetings as required
Participate in documentation of support processes and methods
Maintain current set of existing documentation
Data they're working with: Customer Data (up to 80 mil records) - working with different data sources & data teams - getting data from various teams + other external teams. Each data set has a purpose, and this person needs to understand that purpose.
Job Requirements:
• Strong data management and analysis skills
• Two to three years of experience using SQL
• Strong oral and written communications skills
• Ability to work independently with minimum supervision
• Strong facilitation skills
• Knowledge of standard software development methodologies such as Agile and Waterfall
• Intermediate/advanced knowledge of Excel
• Extreme attention to detail
• Experience within a customer or technical support environment
• TeraData and/or Oracle experience is a plus
• Exemplary professional demeanor, resourcefulness, flexibility, and self-motivation
• Advanced judgment and problem solving skills
• Ability to maintain a positive attitude in high stress/fast paced work environment
• Proven data driven decision-making skills
• Two to three years of technical business requirement gathering/data analysis
• Knowledge of Java, Apache, and JDBC a plus
This person will be supporting ConsumerConnection. Consumer Connection is a marketing product that the Dealers participate in and essentially is what they use to communicate directly to their customers.
ConsumerConnection is a platform/database the houses all of the consumer data so that they can send data to the third party companies they work with. This company works with Marketing Associates and Epsilon to send out direct marketing information to the customers either digitally or paper mail.
This person will be supporting new enhancements to this platform as well as providing day-to-day support. They will be responsible for writing requirements around issues they encounter with the database as well as be responsible for querying the database.
Skills:
Technical, Business, Analyst, BA, Gather, Requirements, Excel, Word, Oracle, Query
Top Skills Details:
Technical,Business,Analyst,BA,Gather,Requirements,Excel,Word,Oracle,Query
Additional Skills & Qualifications:
Must have excellent communication and be extremely presentable as they will be collaborating with various teams internally as well as client facing with Marketing Associates.
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.