CORE WORK ACTIVITIES

Administration

• Maintain confidentiality and security of employee and property records, files, and information.

• Answer and action phone calls, record and deliver messages where appropriate.

• Create and maintain filing systems.

• Create and type office correspondence using the computer.

• Ensure accurate maintenance of all employee records and files (e.g., interview documents, reference checks, applicant documentation, department Orientation checklist).

Assists Management

• Assist management in screening resumes, conducting interviews, and selecting new hourly hires using selection tools and systems.

• Produces monthly employee reports for site management.

• Support site management and leadership with handling and resolving Human Resources issues and special projects as required.

Hiring and Onboarding - New Employees

• Conduct interviews and support line managers through the recruiting process.

• Administers and maintains relevant HR systems throughout the process.

• Create a new employee personnel file.

• Supporting new employees with the required paperwork and conducting Day 1 Orientation sessions.

Employee Relations

• Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies, and guidelines.

• Support line managers with employee relations issues, conduct investigations, and escalate to Human Resources management as required.

• Inform Human Resources management of issues related to employee relations at the property.

• Support line managers and Human Resources management with engagement initiatives, including the coordination of recognition programs and training initiatives.

Policies and Procedures

• Follow company and department policies and procedures and support the team to do likewise.

• Protect the privacy and security of guests and coworkers.

• Maintain confidentiality of proprietary materials and information.

• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional, and in compliance with company policies and procedures.

• Perform other reasonable job duties as requested by Supervisors.

Communication

• Speak to guests and co-workers using clear, appropriate, and professional language.

• Talk with and listen to other employees to effectively exchange information.

• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the caller's name, transferring calls to the appropriate person/department, requesting permission before placing the caller on hold, taking, and relaying messages, and allowing the caller to end the call.

• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

• Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.

Quality Assurance/Quality Improvement

• Support the business by meeting expectations and standards.

• Comply with quality assurance expectations and standards.

Working with Others

• Support all co-workers and treat them with dignity and respect.

• Develop and maintain positive and productive working relationships with other employees and departments.

• Actively listen to and consider the concerns of other employees, responding appropriately and effectively.

• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Safety and Security

• Report works related accidents, or other injuries immediately upon occurrence to the manager/supervisor.

• Secure employee data in accordance with data protection guidelines.

Physical Tasks

• Enter and locate work-related information using computers and/or point-of-sale systems.

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture