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Colorado State PROGRAM MANAGEMENT III - Child Protection Manager in Denver, Colorado

PROGRAM MANAGEMENT III - Child Protection Manager

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PROGRAM MANAGEMENT III - Child Protection Manager


$3,669.69 - $5,947.38 Biweekly


Denver, CO

Job Type

Full Time


Colorado Department of Human Services

Job Number

IHA 02331 3/17/23


4/9/2023 11:59 PM Mountain

  • Description

  • Benefits

  • Questions

Department Information

This position is open to current Colorado residents only.

Please note: This recruitment may be used to fill multiple vacancies.

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About the Division of Child Welfare:

The Division of Child Welfare (DCW) provides a range of leadership, management and supervisory functions related to the administration of child welfare services to children, youth, and families. DCW provides supervision for all child welfare programs in Colorado's 64 counties and delivers technical support, monitoring, program improvement, regulatory oversight and other quality assurance functions. The Division also provides licensing and monitoring of service providers who offer twenty-four-hour care to children in out of home placement.

The Child Protection and Prevention Services unit is responsible for providing supervisory oversight of the county departments’ child protective and prevention services programs which include intake, child abuse and neglect assessments, institutional abuse investigations, and child fatality investigations as well as the development and implementation of Child Welfare Maltreatment Prevention programs The unit also houses the subject matter experts for federal monitoring/reporting and oversight, including ensuring requirements of the federal Child Abuse Prevention and Treatment Act (CAPTA) and the Colorado’s Child and Family Services Plan (CFSP) are met. The unit also receives and coordinates responses to constituent complaints to the department regarding Colorado’s delivery of child welfare services. The unit provides technical assistance, monitoring, and oversight of statewide county, provider, and grantee practice. The unit sets policy and procedures for Colorado’s county departments of social/human services regarding in-home, out-of-home, voluntary and court-involved practice as well as prevention services. The unit works with county departments to ensure regulatory and statutory compliance and to offer technical assistance when practice may not be in line with policy and law. Staff within the unit research promising, supported and well-supported practices being utilized throughout the nation and recommend for consideration or implementation in Colorado. In addition the unit provides administration of the CAPTA grants, the Children’s Justice Act (CJA) and other subject- specific short term federal grants as awarded.

The Child Protection and Prevention Services unit is a branch of the Division of Child Welfare within the Office of Children, Youth, and Families, which also consists of the Divisions of Youth Services and Division of Community Programs. The unit is under the oversight of the Division of Child Welfare Director.

Description of Job

Summary of the position:

This position manages and serves as the liaison for all child protection and prevention programs. This includes but is not limited to: Colorado’s child protection hotline, maltreatment referrals and assessments, Differential Response (DR), Colorado Safety and Risk Assessments, institutional abuse assessments, human trafficking, child welfare prevention continuum and CAPTA. This is a second level supervisor managing the daily operations of the CPPS teams.

Responsible for developing program strategy and institutionalizing those child protection and prevention service components which are most effective, developing legislative and statutory initiatives to improve quality of intervention and services, establishing new guidelines for practice and process when necessary and oversight of planning, design, direction, and organization of programs.

Supervises and is responsible for ensuring that: all staff performs their work in a manner that is consistent with the Department, Division and unit standards; the unit consistently and accurately applies laws and rules; any needed corrective actions are properly prepared and executed by the staff involved; and supports staff in the performance of their duties. This position prepares position descriptions, performance plans, and evaluations, and approves in-state, non-air travel and reimbursement requests and leave slips.


Management and Leadership. This position is the senior authority providing a unique level of knowledge and expertise to state and county departments of human/social services, County Commissioners, state legislators and other state agencies on statutory and regulatory requirements for child protection services. This involves establishing what and how processes will be completed, developing budgets, and analyzing the staffing patterns necessary in order to deploy staff. This level includes inventing and changing systems and guidelines that will be applied across 64 counties.

This position:

  • Advises the DCW Deputy Director and Director on personnel, policy, and legislative matters that affect the Division.

  • Analyzes situations to determine trends that indicate needs for systemic changes, program modifications and practice guidance.

  • Is responsible for the outcomes of the unit’s activities including customer responsiveness, statewide and county outcome measures and program evaluations, routinely reviewing, analyzing and assessing data; utilizing theories, concepts and principles in the professional field of expertise to evaluate program fidelity and relevance.

  • Supports the use of a continuous quality assurance model to modify practice and program parameters.

  • Develops and implements technical assistance protocols for use by staff directing counties/providers.

  • Participates in long-term strategic planning, including but not limited to, budget development, C-Stat performance and other data tracking processes, and program policy and system modifications that are necessary to effectively operate the program and achieve cross-program strategic goals.

  • Identifies statewide training needs relative to Child Protection Services through review of statewide program performance, identification of gaps in service delivery and assessment of statewide program needs.

  • Coordinates with the DCW Learning and Development Unit to ensure integration of policy/program changes into training curriculum.

  • Develops and approves requests or initiatives necessary to operate the program, analyzes caseload data to determine services trends and project program and budget needs, adjust program priorities as necessary.

  • Serves as a liaison with other state agencies; Child Welfare Sub Policy Advisory Committee (Sub-PAC); Child Fatality Review Team; child protection advocates, associations and stakeholders; county departments of social/human services; and represents the Division in other public and private forums.

  • Negotiates and coordinates with internal and external entities and agencies to develop program design and direction. Programs include: Administrative Review Division, State Judicial Department, Colorado’s Behavioral Health Administration, Colorado Department of Early Childhood, Colorado Department of Public Health and Environment, Colorado Department of Health Care Policy and Financing, and the federal Children's Bureau program liaisons.

  • Researches, analyzes data, authors reports and articles providing information on child protection programs, current status, policy, issues and trends. Such articles and reports are shared with national organizations, other states, legislators, media, county departments and other stakeholders.

  • Oversees the unit's budget requests and works with the Division Finance Unit Manager and the DCW Deputy Director and Director to submit decision items and budget requests.

  • Negotiates with other entities and agencies including federal authorities, other states, county departments, private non-profit providers and two state tribes to ensure compliance with regulations, rules, and program requirements.

  • Monitors Corrective Action Plans for Counties when there are concerns regarding child protection practice.

  • Travels to meetings, training, conferences, county departments and other stakeholder locations both within the state and nationally to ensure effective management of the unit’s work areas.

  • Prepares for and implements ongoing change management activities.

    Program Policy Development and Evaluation.

  • Interprets, develops and oversees implementation of statewide policies, procedures and regulations for the child protection services programs by using caseload data, professional literature, research, program reviews and information from other states.

  • Develops program standards for implementation of child protection and prevention services programs to include planning, implementation, evaluation, monitoring, program performance, strategic program design including review of service delivery models, length of services and methods to evaluate program outcomes effectiveness, and fidelity to the Family First Prevention Services Act (FFPSA).

  • Serves as a liaison and monitor of FFPSA Program Intermediaries to support the development of promising practices and evidence-based programs available to eligible children and families throughout Colorado.

  • In partnership with other Division of Child Welfare staff, serves as a key liaison and lead in the development, monitoring and completion of Colorado’s Child and Family Services Review and Program Improvement Plan.

  • Oversees the unit's activities related to customer responsiveness, holding counties accountable using the continuum of county supervision framework, holding community based agencies accountable to contract requirements, routinely utilizing data and outcomes for program evaluation and supporting use of a continuous quality improvement model by program staff being supervised by this position.

  • Serves as the liaison on all child protection services program issues with the Department's Office of Legislative Affairs.

  • Provides testimony at legislative hearings and collaborates with legislators on behalf of the unit on child protection programs.

  • Reviews, comments and alerts the DCW Deputy Director and the DCW Division Director of potential policy and/or fiscal impact of proposed legislation.

  • Collaborates and communicates with county department of human/social services’ management staff through the Child Welfare Sub PAC and PAC regarding new and/or existing child welfare policy initiatives.

  • Works with Division staff, county and community stakeholders and the State Board of Human Services to promulgate rules.

  • Makes recommendations for the Department’s legislative positions and priorities impacting child protection programs.

  • Serves on committees at the state and federal level which are appropriate to making change.

  • Travels to county departments throughout the state to assist in the oversight of county department performance.

    Supervision: As a second and third level supervisor, this position has first level supervisory responsibility for the CAPTA Administrator (Supervisor), the Intake and Assessment Administrator (Supervisor) and the Program Assistant for the Child Protection and Prevention Services unit and has second level supervisory responsibility for teams under the supervisors, including the complaints process.

  • Provides daily guidance to unit staff regarding program planning, development, compliance, assessment, etc. to ensure consistency across the unit.

  • Provides second level signature for performance plans and appraisals, and resolving informal grievances, ensuring that timely interim and annual performance planning and evaluations occur and that administrators/supervisors are using consistent methods of evaluating their personnel to ensure workplace equity and capacity for staff development.

  • Recruits, trains, supervises and develops leadership and support staff.

  • Meets individually with direct reports to problem solve issues, discuss progress, and ensure unit processes and program policy development objectives are planned and met.

  • Coaches and empowers unit staff to become experts and/or maintain expertise in their positions.

  • Oversees program leaders and supports efforts to meet operational goals.

  • Creates a culture that fosters success by providing performance management through feedback and coaching.

  • Conducts interim and annual performance evaluations for first level direct reports.

  • Responsible for ensuring workplace equity, safety and leadership development.

  • Addresses performance issues in a timely, responsible manner and effectively recognizes high performers.

  • Articulates changes in organizational and business priorities to staff in ways that encourage action and support.

  • Supports the development of employees that results in improved performance.

  • Creates and maintains a work environment that builds talent to ensure the continuity of leadership for the organization.

  • Fosters a culture of Equity, Diversity and Inclusion (EDI) among the unit and provides opportunities for development in this area.

Other Duties as Assigned

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum Qualifications:


  • Ten years of professional experience in an occupational field related to the work assigned to the position.


Bachelor's degree from an accredited institution in a field of study related to the work assignment.


Six years of professional experience in an occupational field related to the work assigned to the position.

Special Qualifications

Experience working within child welfare that affords the opportunity to become proficient in child protective services, supervises professionals, and gains an understanding of the impact of federal and state legislation on direct practice.

Bachelors or Master’s degree in area related to public policy, business, management, with progressively more responsible leadership and management positions held. Experience working in the human services field, in- depth and sophisticated knowledge of child welfare programs, strong analytical skills and exceptional problem solving abilities, knowledge of professional statistical theories and techniques, and excellent team skills, project development and management skills. Previous supervisory experience in a professional program.

Conditions of Employment

  • Full Background, CDHS employees (all Direct contact with vulnerable persons): CBI name check and fingerprint check, ICON Colorado court database, Medicare fraud database, Reference Checks, Professional License verification (licensure requirements), Drug Screen, PREA (Division of Youth Services), Trails check (direct contact with children), CAPS (direct contact with adults - Mental Health Institutes, Regional Centers, Veterans Community Living Centers)

  • Must possess a valid, Colorado driver's license

  • Travel - Travels to a variety of forums throughout the state and nationally to serve in the role off seen authority.

  • Special Qualifications - Experience working within child welfare that affords the opportunity to become proficient in child protective services, supervises professionals, and gains an understanding of the impact of federal and state legislation on direct practice.

Bachelors or Master’s degree in area related to public policy, business, management, with progressively more responsible leadership and management positions held. Experience working in the human services field, in- depth and sophisticated knowledge of child welfare programs, strong analytical skills and exceptional problem solving abilities, knowledge of professional statistical theories and techniques, and excellent team skills, project development and management skills. Previous supervisory experience in a professional program.

  • Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with CDHS.

  • As a condition of employment, effective September 20, 2021, employees will be required to attest to and verify whether or not they are fully vaccinated for COVID19. Employees who have not been fully vaccinated may be required to test at regular intervals if there is a State of Colorado employee mandate to serial testing in the future.

  • Upon hire, new employees will have three (3) business days to provide attestation to their status. Vaccinated employees must provide proof of vaccination. The offer is, therefore, contingent upon you attesting to your vaccination status with proof of vaccination within three (3) business days of the first day of work. Be advised that “fully vaccinated” means two (2) weeks after a second dose in a two-dose series of the COVID-19 vaccine, such as the Pfizer, Moderna or Novavax vaccine, or two (2) weeks after the single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine.

    Religious and medical exemptions and reasonable accommodation shall be addressed as required by law pursuant to the Equal Employment Opportunity Commission’s vaccination guidance. If you would like to request a medical or religious exemption, please contact CDHS_HumanResources@state.co.us.

    Appeal Rights:

    If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

    An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

    For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov ; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

Supplemental Information

How to Apply (https://cdhs.colorado.gov/information-for-job-applicants#how-to-apply)

The Assessment Process

For additional recruiting questions, please contact araceli.diaz@state.co.us (karina.sanchez@state.co.us)

About Us:

If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (https://www.colorado.gov/cdhs) (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:

  • Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans

  • Medical and dental health plans

  • Employer supplemented Health Savings Account

  • Paid life insurance

  • Short- and long-term disability coverage

  • 11 paid holidays per year plus vacation and sick leave

  • BenefitHub state employee discount program

  • Employee Wellness program MotivateMe

  • Excellent work-life programs, such as flexible schedules, training and more

  • Remote work arrangements for eligible positions

    *Some positions may qualify for the Public Service Loan Forgiveness Program. For more

    information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs .

    Our Values:

    We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans.

    Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

    We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

    Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

    We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

    Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

    We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.

    ADAA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Nancy Schmelzer, at cdhs_ada@state.co.us or call 1-800-929-0791.


    Toll Free Applicant Technical Support (https://cdhs.colorado.gov/information-for-job-applicants#technical-support)