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CommonSpirit Health Communications Operator in Des Moines, Iowa

Communications Operator

MercyOne Des Moines Medical CenterDes Moines, Iowa

Requisition ID 2022-253814 Employment Type PRN Department Nutrition Services Hours/Pay Period 20 Shift Day Weekly Schedule Monday-Friday weekends and occasional holidays Remote No Category Nutrition and Food Services


CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.


  • Able to perform the necessary Communications Operator for patient tray service under the guidance of the Communications Operator-Lead employee, dietitians, diet techs and management team.

  • Able to research a diet order history in the electronic health record and process the diet order accurately.

  • Processes computer programs for the Room Service patient tray service, nourishments, Tube Feedings and baby formulas. Prints labels for nourishments, tube feedings and baby formulas.

  • Able to research a diet order history in the electronic medical record and process the diet order.

  • Assists patients with menu selections using the room service computer system. Responds to customers quickly. Telephone courtesy and patient confidentiality maintained at all times.

  • Applies room service training skills to monitor menu accuracy of computer-selected or hand-selected meals, including dietary restrictions and allowances, under the guidance of the Room Service Call Center-Lead employee, dietitians, nutrition assistants and management team.

  • Utilizes pre-written verbal scripts for appropriate patient interactions at all times.

  • Communicates with courtesy with the nursing staff, patients, families and other departments.

  • Enters menu selection data into the room service computer system for food count and tray tickets function.

  • Communicates by telephone with patients of all age levels for meal selections.

  • Using the room service computer software system, checks menus for fluid intake and allowable foods.

  • Reviews tray ticket records to determine which patients have not placed an order for that meal period and initiates telephone contact as appropriate.

  • Accepts phone messages, responds with courtesy, records data received and directs information to the appropriate person or area.

  • Keeps work area organized and working surfaces clean.

  • Provides assistance with nourishment, tray assembly and baby formula delivery as needed.

  • Responds and cooperates with the changes in workload.

  • Assists in any simple aspect of patient meal room service as needed.


  • High school diploma or GED required.

  • Computer training, including the use of a computer mouse, telephone etiquette is desirable.

Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to

a diverse and inclusive workforce. All qualified applicants will be considered for

employment without regard to race, color, religion, sex, sexual orientation, gender

identity, national origin, age, disability, marital status, parental status,

ancestry, veteran status, genetic information, or any other characteristic protected

by law. For more information about your EEO rights as an applicant,

please click here. (https://tbcdn.talentbrew.com/company/35300/img/v1_0/EEOLawPoster.pdf)

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).

External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

CommonSpirit Health™ participates in E-Verify.